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Getting on eSIM is easy with Singtel​

Enjoy lightning-fast 5G+ on Singapore's #1 network. ​

2 ways to get on Singtel eSIM

Already a Singtel customer and need an eSIM for your phone?​

Simply request one on My Singtel app.​ Go to the 'Me' tab, then tap ’Request new eSIM’.​

Just signed up for a new line or recontracted?​

Your eSIM is on the way! Look out for an email from us with instructions to install eSIM.​

3 quick steps to install eSIM

Pro tip: get your Wi-Fi, SingPass and My Singtel app ready!

Installing eSIM on a new phone? Back up your data ahead of time to avoid long waiting times in store.​

My Singtel App logo

Step 1:

Download My Singtel app

Check your email for the eSIM installation instructions

Step 2:

Look out for an eSIM email from us

Follow the steps in the email to continue setup

Step 3:

Follow the on-screen instructions to install eSIM

See how it's done in a quick video

Already installed your eSIM before your new phone is set up?​

If you're transferring data to your new phone, you'll have to reset it first, but make sure to select "Keep eSIM and Erase Data" when you're prompted!​

Get on Singtel eSIM now

Frequently Asked Questions

It’s easy to get an eSIM anytime as a Singtel customer! All you need to do is request a new eSIM via your My Singtel app:

  1. On your Me tab, tap Request new eSIM.

  2. Verify the email we'll send your eSIM to.

  3. Verify your identity with Singpass.

  4. Once you’re done, look out for an email from us with instructions to install eSIM.

  5. Click on the button or scan the QR code in the email.

  6. Follow the onscreen prompts to install eSIM, or find your detailed steps here.

 

*Do note that there is a nominal fee of $10.90 when you request a new eSIM.

Good news! Your eSIM is on the way. Here’s what you can expect:

  1. Look out for an email from us with instructions to install eSIM.

  2. Click on the button or scan the QR code in the email.

  3. Follow the onscreen prompts to install eSIM, or find your detailed steps here.

 

You’ll soon be enjoying the convenience of using an eSIM on Singapore’s best network with Singtel.

Getting your eSIM into your new phone is easy with Singtel.

  1. Start by deleting your new eSIM off your old phone. On iOS, go to Settings > Mobile Data. Then select your eSIM and tap Delete eSIM.

  2. Then, go back to the eSIM email you received from us. This is the email you first installed eSIM from.

  3. On your new phone, click on the button or scan the QR code in the email.

  4. Follow the onscreen prompts to install eSIM, or find your detailed steps here. 

If you’re transferring data into your new phone after your new eSIM has already been installed into it, take note of the following.

 

On iOS:

  1. To use Quick Start to transfer your data, you’ll need to completely reset your iPhone. Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.

  2. Important: When you're prompted, remember to tap “Keep eSIM and Erase Data” to keep your new eSIM!

 

If you’ve accidentally deleted your eSIM:

Go back to the eSIM email you received from us. This is the email you first installed eSIM from.
On your new phone, click on the button or scan the QR code in the email.
Follow the onscreen prompts to install eSIM, or find your detailed steps here.   

Find more help for Apple phones here:

Back up

 

Data transfer

 

And more help for Android phones here:

Back up and data transfer    

Yes, you need to be connected to a network to install eSIM. You may connect to Wi-Fi or use mobile data if it is available to you.