Singtel AI Pass

Singtel AI Pass

Singtel AI Pass Frequently Asked Questions

Singtel AI Pass gives eligible Skills and Workforce Development Agency (SWDA) learners access to a curated set of premium AI tools to learn, create and work more efficiently. Access provided AI tools for 3 months, then continue with one tool of your choice for another 3 months.

 

Participating AI tools are subject to change.

Redeeming Your Singtel AI Pass

Visit Singtel AI Pass | Access Premium AI Tools & Learn AI and click "See How to Redeem" button, then click "Redeem AI Pass".

 

You will then be prompted to log in to your CAST.SG account or create one if you do not have an account. After logging in, you will be asked to enter AI Pass voucher redemption code from the Skills and Workforce Development Agency (SWDA) email and click “Redeem” button.

 

A confirmation message will be displayed once your redemption is successful.

 

After that, you will receive a separate email with the activation codes and redemption details for your AI tools within 48 hours.

Yes. You will need to log in to your Singtel CAST.SG account, or create one, to redeem your Singtel AI Pass. 

 

CAST.SG will not require your credit card or any payment information to redeem Singtel AI Pass.

Please refer to the validity period stated in your SkillsFuture Singapore email or Singtel AI Pass communication.
 

Your AI Pass voucher redemption code must be used to redeem Singtel AI Pass before the stated redemption date.

You will receive an email with your AI tool activation codes, links and instructions to get started once your redemption is successful.

After 2 months of redeeming AI Pass, you will receive a link to select one AI tool for an additional 3-month extension. You will need to provide your email address and select the tool you wish to extend.
 

Upon verification, you will receive a separate email with the extension code within 2 weeks.

Troubleshooting redemption and AI tools

Please check that you have entered the AI Pass voucher redemption code exactly as shown in your redemption email sent by Skills and Workforce Development Agency (SWDA). Ensure that there are no extra spaces or missing characters.
 

If you require further support, please contact SWDA Support at https://service-portal.swda.gov.sg/s/
 

For all other Singtel AI Pass enquiries, we're here to help: help.singtel.com/chat.

Your CAST.SG confirmation SMS message may take up to 30 minutes to arrive.

 

If you do not receive it within 48 hours, we're here to help: help.singtel.com/chat.

The AI tool activation email will be sent once your redemption is successful.

 

Please check your inbox, spam, and junk folders. If you are unable to find the email, please contact the Singtel support team: help.singtel.com/chat.

Please contact the tool partner’s support team first. 

 

For escalation, please contact the Singtel support team: help.singtel.com/chat.

After 2 months of Singtel AI Pass activation, if you still have not received the email, please contact the Singtel support team: help.singtel.com/chat.

Please escalate the issue by contacting the Singtel support team: help.singtel.com/chat.

Terms of Use and Support

No. Your Singtel AI Pass voucher code and AI tool activation/ extension codes are for your personal use only. 

 

Please use the same email address to register for your Singtel AI Pass and your AI tools. Your voucher and activation/ extension codes can't be shared, transferred, resold or exchanged for cash. 

 

If misuse is detected, we may disable your access. You may refer to Section 5 License and Use Restrictions of our Terms and Conditions.

Credit card details are not required when you redeem AI tool activation codes for the AI tools included in the Singtel AI Pass. As such, there will be no automatic charges after redemption. The only exception is Manus, which requires credit card binding as part of its redemption process.

 

If you choose to continue using any AI tool after the complimentary access period ends, this will be subject to the respective AI tool provider’s subscription terms and payment process.

For issues with your AI Pass voucher redemption code, please contact the SWDA Support at https://service-portal.swda.gov.sg/s/.

 

For all other issues, please contact Singtel support team: help.singtel.com/chat.

You should follow each tool partner’s Terms and Conditions. 

 

Singtel will not be responsible for any cost associated with upgrading or downgrading your subscription. For payment disputes, kindly contact the tool partner’s support team.

 

For escalation, please contact the Singtel support team: help.singtel.com/chat.

How to redeem my AI tools

  1. Navigate to https://manus.im/campaign/singtel and click “I have a voucher”. 

  2. Sign in to your existing Manus account or create a new account.Note: Accounts created using Apple Pay or Google Play are not eligible for this promotion. Please use another available sign-up method or a different Manus account. If you are an existing subscriber, you will receive an additional 8,000 credits per month for the free access period.

  3. Once signed in, a pop-up titled “Redeem Singtel AI Pass code” will appear. Click “Redeem now”. You will be directed to a checkout page.

  4. Enter your redemption code and confirm that the 3-month free access is reflected. 

  5. Click “Subscribe” to complete your redemption. 

  6. A confirmation message will be displayed once your redemption is successful.

  1. Go to https://hailuoai.video/.

  2. Sign in to your Hailuo AI account, or create an account if you do not have one.

  3. Click “Upgrade” at the bottom left of your screen to view the available plans.

  4. Select the “Redeem a Code”. Enter your redemption code and click “Redeem”.

  5. A confirmation message will be displayed once your redemption is successful.

  1. Navigate to https://www.otter.ai/signin

  2. Log in to your Otter account, or create an account if you do not have one.

  3. Upon logging in, click “Get Otter Pro” at the bottom left of your screen. You will be redirected to the payment page. 

  4. On the payment page, click “+ Coupon Code.” Enter your redemption code and click “Apply.”

  5. After the code has been applied, click “Purchase” to complete your redemption.

  6. A confirmation message will be displayed once your redemption is successful.

  1. Go to https://agent.minimax.io/.

  2. Sign in to your MiniMax account, or create an account if you do not have one.

  3. Click your profile icon at the bottom left of the screen, then click “Subscribe”.

  4. You will be redirected to a page showing the available plans. 

  5. Under the “Token Plans” sub-tab, click “Redeem Code to Claim Benefits”.

  6. Enter your redemption code and click “Verify Now”.

  7. A confirmation message will be displayed once your redemption is successful.

  1. Go to https://www.minimax.io/audio

  2. Sign in to your MiniMax Audio account, or create an account if you do not have one. 

  3. Click “Subscribe” at the bottom left of your screen to view the available plans.

  4. Select “Use Code” at the top of the screen. Enter your redemption code and click “Redeem”.

  5. A confirmation message will be displayed once your redemption is successful.

  1. Go to https://akool.com/singtel-redeem.

  2. Enter your redemption code and click “Redeem 3 months free”.

  3. A confirmation message will be displayed once your redemption is successful.