Building a regional tech services powerhouse
It’s been an extraordinary year for NCS. Since we launched the new NCS on 7 July 2021, we’ve redefined our purpose, rebranded and repositioned ourselves to better serve our clients, provide more growth opportunities for our people and create greater impact in the communities we’re in.
Expanding beyond Singapore
Over the last 18 months, we’ve extended our footprint in Australia, a market strategic to NCS’ regionalisation plans. Besides setting up NCS NEXT Cloud Centre of Excellence in Melbourne to support governments and enterprises in their cloud initiatives and facilitate the exchange of expertise, a series of strategic investments were made to ramp up NCS’ presence in Australia.
This includes the acquisition of The Dialog Group, Australia’s largest privately-owned IT services company following two earlier investments in 2021, cloud consultancy Riley and a majority investment in cloud transformation specialist, Eighty20 Solutions. NCS’ fourth investment of the ARQ Group in March 2022, a fastgrowing digital services firm, further brings to scale NCS NEXT in Australia and the region.
Combined with Dialog’s core IT capabilities and extensive reach, ARQ brings onboard key digital competencies that help create a highly compelling end-to-end digital transformation value proposition for our clients. The four investments bring together 2,000 tech specialists in Australia, boosting our scale, capabilities and credibility to compete as a regional digital powerhouse and help governments and enterprises achieve their digital transformation goals.
Accelerating government sector growth
As a dedicated partner of the Singapore government, NCS has more than four decades of proven success in supporting public sector needs. We’re doubling down on the government sector with Gov+, a strategic business group focusing on building NCS’ digital government portfolio and strengthening our position as the leading digital catalyst for governments and smart cities across Asia Pacific.
As a testament to NCS’ contributions in mission-critical projects, we’ve received accolades like the Defence Technology Prize 2021 Team Award for our collaboration with the Defence Science and Technology Agency and the Singapore Armed Forces. NCS has been instrumental in developing and managing the systems used by the multi-ministry task force to make critical decisions and execute pandemic management measures.
Supporting enterprise transformations
We’re also expediting our growth in the enterprise sector, especially in the telco business segment. Our second strategic business group, Telco+, is helping telcos across the region in their digital transformation by improving their operational efficiencies and delivering enhanced customer experiences via 5G and digital technologies.
In June this year, Telco+ partnered with AIS, Thailand’s leading provider of mobile services and mobile network operator, to drive transformation and joint projects that will enable enterprises in Thailand to benefit from the combined strengths of AIS’ market leadership and NCS’ digital capabilities.
Growing our partnership ecosystem
In line with driving impactful change in communities and the industry, in April this year, we forged a multi-pronged strategic partnership with UiPath, a leading enterprise automation software company, to jointly drive an automation-first approach and enhance delivery capabilities for clients across Asia Pacific. In that same month, we partnered with Grab to pilot food delivery in Sentosa, where orders are delivered by an autonomous vehicle robot managed by NCS robotmanager – operationalising the food delivery process and enabling robot fleet operations to be efficiently scaled up. Partnerships like these are key to growing our innovation ecosystem and co-creating the future.
On the ESG front, NCS has been working with leading industry players to reduce energy consumption and carbon footprint. One such innovative partner is home-grown Ecoline Solar – NCS is one of the first organisations in Singapore to leverage its green solar thermal air-conditioning to improve energy efficiency. NCS’ data centre is also one of the largest single-roof solar-powered data centres in Southeast Asia. Today, it generates enough solar energy to power 503 four-room HDB flats for a month and reduces 914 tonnes of carbon emissions a year.
Advancing our people
Our success is only possible through the dedication and commitment of our 12,000-strong team. NCS remains committed to building a place for talent to grow and thrive professionally and has been rolling out different people initiatives to achieve five outcomes of providing our people with Exciting and Impactful Work; Career Discovery and Choice; Personal Growth and Mastery; Inspiring Teams and Caring Workplace.
The breadth and scale of our operations across multiple countries, industries and clients, offer our people opportunities to be involved in exciting and impactful work. Our people have a choice to explore 13 career tracks, 61 specialisations and five industry domains as well as gain access to training programmes that are purposefully designed by our newly launched learning organisation, NCS Dojo, to help them achieve personal growth and mastery.
In our commitment to nurture young tech talents with futureready skills for the tech industry, NCS and Republic Polytechnic recently signed a Memorandum of Understanding to expand our collaboration to groom young talents through enhanced internship programmes, special curriculums, and industry attachments for lecturers with NCS.
We also firmly believe that diversity in tech leads to stronger teams and innovation. In line with that view, NCS is proud to support the Cross-Polytechnic Girls in Tech Committee in Singapore to nurture female students’ interest in IT through workshops, hackathons and mentorships. This year, we also launched our inaugural Women Make IT Happen community event to promote female diversity in tech, shining the spotlight on female role models who are leading new waves in innovation and tech trends.
More extraordinary things to come
Our next chapter of growth and transformation is underway. We’re committed to our long-term vision of being a regional tech services powerhouse in Asia Pacific and look forward to forging more partnerships with governments and enterprises to harness technology to advance communities.
