Understanding your bill
Understanding your bill

Welcome!

Find out how to read your Singtel bill for the different billing scenarios that you might have. 

 
UNDERSTANDING YOUR BILL
1
UNDERSTANDING YOUR BILL
1

1 of 1 Understanding Your Bill

This is 'Understanding Your Bill' section.

Please refer to the following bill explainers to learn more about the different sections of ... Read More

 

 

FAQ

Charges Not Shown on Bill

Bill Charges

  • 1.
    Why are my mobile usage charges higher than usual?
    This could be due to a few reasons:
    1. You may have changed your billing cycle to a later date and which results in a longer billing period.
    2. Long duration international calls or roaming calls that you have made.

    If you wish to view the detailed charges of your bill, please sign up for eBill here where your call details are provided at no cost.
  • 2.
    I have recently signed up for a new service/I have recently changed my subsciption plan. How will my charges be calculated?
    • Your charges will be made up of Partial Month Charge (prorated from sign up date to end of bill cycle date) and a full month subscription billed in advance.
    Please refer to the "Understanding your new bill" section below for examples of calculation of charges for new services.

    • An upgrade or change of your service results in partial month charges for new services & a refund for the old service.
    Please refer to the "Changed Plan/Re-contract" section below for examples of calculation of charges for change of plans.

Roaming Calls and Charges

  • 1.
    What are AutoRoam and AutoRoam Rerouted IDD Calls?
    1. AutoRoam is a value-added service that allows you to stay in touch via phone calls, SMSes and data when you travel overseas. AutoRoam automatically connects you to Singtel’s roaming services without any additional surcharge to current roaming rates.

    2. AutoRoam Rerouted IDD Calls are incoming calls you received while you were overseas which have been rerouted from Singapore to the country you are in. You will be billed the Singtel IDD rate for such calls.
  • 2.
    Why is there a surcharge for Pay-As-U-Roam (PAYR)?
    As there are no registration or monthly subscription fees charged, PAYR rates include a 25% surcharge.

    Please refer to “Pay-As-U-Roam” section below to understand how the charge is being calculated and presented on your bill.

 

Download a bill guide in your preferred language for your future reference.

 

Bill Guide (English).pdf

Bill Guide (Malay).pdf

Bill Guide (Mandarin).pdf

Bill Guide (Tamil).pdf