Your bill was processed before your new plan had been activated. The subscription charges for your new plan and the refund for the subscription of your old plan will be reflected in your next bill.

Your bill was processed before the waiver had been approved. The waiver of charges will be reflected in your next bill.

This could be due to a few reasons:
1. You may have changed your billing cycle to a later date and which results in a longer billing period.
2. Long duration international calls or roaming calls that you have made.

If you wish to view the detailed charges of your bill, please sign up for eBill here where your call details are provided at no cost.

• Your charges will be made up of Partial Month Charge (prorated from sign up date to end of bill cycle date) and a full month subscription billed in advance.
Please refer to the "Understanding your new bill" section below for examples of calculation of charges for new services.

• An upgrade or change of your service results in partial month charges for new services & a refund for the old service.
Please refer to the "Changed Plan/Re-contract" section below for examples of calculation of charges for change of plans.

1. AutoRoam is a value-added service that allows you to stay in touch via phone calls, SMSes and data when you travel overseas. AutoRoam automatically connects you to Singtel’s roaming services without any additional surcharge to current roaming rates.

2. AutoRoam Rerouted IDD Calls are incoming calls you received while you were overseas which have been rerouted from Singapore to the country you are in. You will be billed the Singtel IDD rate for such calls.

As there are no registration or monthly subscription fees charged, PAYR rates include a 25% surcharge.

Please refer to “Pay-As-U-Roam” section below to understand how the charge is being calculated and presented on your bill.