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Record and archive conversations for compliance and regulatory purposes

Singtel Mobile Voice Recording (MVR) allows you to record in real time to enhance business reliability and protection.

Multi-channel Compliance Recording

All channels, data and interactions covered.

Mobile Call Recording Service

Network-based call recording for your mobile and remote workforce

SMS Recording Service

Extend recording to SMS channels, covering even more customer interactions securely and efficiently. 

Microsoft Teams Recording

Directly integrated with Microsoft, it's a seamless and device-independent compliance recording for Teams.

How does it work?

Recording is done automatically every time a call is made or received by a designated device. All without the need for any additional apps or equipment.

Certified solution that meets regulatory requirements within Singapore and across international borders.

Monetary Authority of Singapore (MAS)

MiFID II (Markets in Financial Instruments Directive 2014/65/EU)

Dodd-Frank Act

PDPA (Personal Data Protection Act 2012)

GDPR (The General Data Protection Regulation (EU) 2016/679)

ISO 27001: Information Security Management

ETSI TR 102 661 (protection of retained data) 

Features

Secure, compliant and ready for integration with your communications channels.

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Seamless integration
Complete integrated solution that covers multiple channels on one platform.
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Encrypted for secure audit trail
Recordings are stored in a secure and protected cloud storage.
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Visibility and control
Self-service web portal with 24/7 service monitoring via secured two-factor authentication.

Smarter Use cases at work

Discover how Singtel Voice Recording can make a difference to your everyday operations.

Business & Finance

For financial services, regulatory compliance is of paramount importance to ensure transparency, fair practices and consumer protection.

Maintain an auditable trail of communications and transactions, which is vital for resolving disputes, addressing claims and meeting regulatory requirements.

  • Optimised for financial services and seamless integrated with call and text/ SMS channels.
  • Compliant with MiFID, Dodd-Frank, FCA and other local and international regulatory requirements.

Contact Centre

A contact centre can leverage Singtel Voice Recording to enhance customer interactions and improve service quality.

Gain insights into agent performance, customer preferences and issue resolution.

  • Seamless recording for dispute resolution, compliance verification and quality assurance.
  • Transform employee training with call evaluation and quality monitoring

 

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