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Recovery Fees

Recovery Fees

What is a recovery fee?


We understand that there are times that a customer needs to cancel their plan and is unable to fulfil the Minimum Subscription Period.

In the event that this happens, a recovery fee will apply as the customer was offered a subsidised price plan or device based on this Minimum Subscription Period.

The table below explains the types of recovery fees.


Product type
(Price Plan + Equipment)

Minimum Subscription Period


Are recovery fees
applicable if a plan is cancelled within the 
1st – 3rd month?
 


Are recovery fees
applicable if a plan is cancelled
from the 4th month onwards?
 

Why are there recovery fees
when a plan is cancelled early?

Combo
Mobile
Plans


Mobile Plan


3 months


√


X


 You were offered the Combo Mobile Plan(s) at a subsidised price point
on the condition that you maintain 
it for the Minimum Subscription Period.


Device


24 months


√


√


You were offered a device that was subsidised by Singtel on the condition that you maintain your Combo
Mobile Plan(s) for the term
of the Device Agreement.

Combo
XO
Plan

 Mobile Plan 3 months √ X
You were offered the Combo XO Mobile Plan(s) at a subsidised price point
on the condition that you maintain
it for the Minimum Subscription Period.
 
Device 24 months √ √
You were offered a device that was subsidised by Singtel on the condition that you maintain your Combo
XO Plan(s) for the term
of the Device Agreement.
 
Easy
Mobile
Plans		 Mobile Plan 3 months √ X
You were offered the Easy Mobile Plan(s) at a subsidised price point
on the condition that you maintain
it for the Minimum Subscription Period.
 
Device 24 months √ √
You were offered a device that was subsidised by Singtel on the condition that you maintain your Easy
Mobile Plan(s) for the term
of the Device Agreement.
 

Mobile Broadband Data Plans


Data
Plan


3 months


√


X


You were offered the Mobile Broadband Data Plan(s) at a subsidised price point
on the condition that you maintain 
it for the Minimum Subscription Period.


Device


24 months


√


√


You were offered a device that was subsidised by Singtel on the condition
that you maintain your Mobile
Broadband Data Plan(s) for the term
of the Device Agreement.


Product type
(Price Plan without equipment)


Minimum Subscription Period


Are recovery fees applicable if a plan is cancelled within the minimum subscription period?


Why are there recovery fees
when a plan is cancelled early? 


MobileShare


Mobile
Plan


12/24 months


√


You were offered the MobileShare Plan(s) 
on the condition that you maintain 
it for the Minimum Subscription Period.
SIM Only
Plan


Mobile
Plan


12 months


√


You were offered the SIM Only Plan(s)
on the condition that you maintain
it for the Minimum Subscription Period.

 

Please refer to your Sales & Device Agreement for the full terms and conditions and any applicable fees.