Stay connected on Singapore's No. 1 Tourist SIM & eSIM with roaming data!
Wherever your journey takes you, our powerful network will keep up. Travel easy with eSIM, islandwide coverage and roaming.
hi!Tourist SIM Card
- 1.How do I check balance and validity for the SIM?You can download hi!App (www.singtel.com/hiapp) on your mobile phone to check account balance or expiry.
- 2.How do I call overseas?Dial 019 <Country Code><Area Code><Tel. No.>
- 3.What if I have a problem with Internet access?Simply ensure that your setting for APN (Access Point Name) is set to hicard in your phone’s internet settings.
- 4.Where can I find WiFi hotspot locations?Across the island are multiple hotspots that are located in public areas, where you can connect to the Wireless@SG service for internet access. Click here for the full list of hotspots.
- 5.How do I use data overseas?DataRoam bundled with your hi!Tourist SIM is activated immediately upon registration of SIM card and valid for use before expiration date.
If you need more data overseas, you can go to hi!App or hi.singtel.com to purchase hi!DataRoam plans. When overseas, call *100# to activate your DataRoam plans within 30 days from purchase. For more information on hi!DataRoam rates, click here. - 6.How do I top up to extend my hi!Tourist SIM Card?Top up before the SIM expiry date to roll over unused balance and extend your validity period. Payment can be done using credit cards (Visa, Mastercard or UnionPay) or eNets at hi!App or hi.singtel.com for an extension of $3 per day.
Local and international calls are charged based on per minute block.
EZ-Link Card
- 1.What is an EZ-Link card and where can it be used?The EZ-Link card is a contactless stored value card used mainly for public transit in Singapore. It is accepted on all public buses, MRT/LRT and selected taxis.
- 2.Where do I top up my EZ-Link card?You can top up EZ-Link cards at all General Ticketing Machines at bus interchanges and train stations, TransitLink Ticket Offices, 7-Eleven and many other selected top-up points in Singapore.
For a full listing, please visit here. - 3.What is the validity of an EZ-Link card?Each EZ-Link card has a validity of 5 years from the date of encoding.
- 4.What if I lose my EZ-Link card? Is it refundable?The hi!Tourist EZ-Link SIM Card once sold, are non-refundable or exchangeable for cash or any product. There will be no refund for all EZ-Link card costs and any unused value upon card loss, damage or expiry. You are responsible for the safe-keeping and usage of your hi!Tourist EZ-Link SIM card.
eSIM
- 1.What is an eSIM?An eSIM (embedded SIM) is a digital SIM that can be installed into compatible phones/devices without the need for a physical SIM card.
- 2.How do I purchase a hi!Tourist eSIM?Simply select the eSIM option when choosing your hi!Tourist eSIM. There is no additional fee for this option.
- 3.Can I change my details after I purchase my eSIM? (Arrival date in Singapore, email address etc)Unfortunately, you will not be able to edit your details after you have purchased your eSIM. Please review your order carefully before checking out.
You will have up to 90 days after your declared arrival date to register your eSIM. - 4.What payment methods are accepted?You can use Visa or Mastercard credit/debit cards to check out your eSIM order.
- 5.What phones support eSIM?To use an eSIM, your phone must be carrier-unlocked and eSIM-compatible. Please refer to the list below to check if your phone supports eSIM technology.
Click here for the list of supported phones. Please note that this list is constantly expanding as more eSIM-compatible devices are released. - 6.How do I register and install my Tourist eSIM?Use Singtel hi!App to register, install, manage and top up your eSIM anytime!
1. Download Singtel hi!App from your app store (Apple, Google and Huawei AppGallery).
2. Ensure that you are connected to the Internet. Free WiFi #WiFi@Changi is available at Changi Airport.
3. Go to hi!App to register and install your eSIM. Click here for a detailed guide. - 7.When can I register and install my eSIM?eSIM registration is compulsory and can only be done when you are in Singapore via hi!App. Download Singtel hi!App from your app store.
Note:
*Internet connection is required to access hi!App.
*You must register your eSIM using the hi!App within 90 days of your declared arrival date, otherwise your eSIM will expire. - 8.Where is the eSIM registration feature in hi!App?To register for a new eSIM,
1. Go to hi!App.
2. Click Manage new number > Set up new eSIM
Note:
*eSIM registration is compulsory and can only be done when you are in Singapore via hi!App.
*Internet connection is required to access hi!App.
*You must register your eSIM using the hi!App within 90 days of your declared arrival date, otherwise your eSIM will expire. - 9.Where can I find WiFi to set up my eSIM in Singapore?Across the island are multiple hotspots that are located in public areas, where you can connect to the Wireless@SG service for internet access. Click here for the full list of hotspots.
- 10.Where can I find WiFi to set up my eSIM in Changi Airport?Connect to #WiFi@Changi for free access in both the public and transit areas of Changi Airport.
1. Select #WiFi@Changi.
2. Launch your Internet browser (e.g. Safari, Chrome, Firefox, Internet Explorer) and key in a valid website address to access the login page.
3. Next, click on the WiFi logo and enjoy your 3 hours of free WiFi.
Click here for more information. - 11.Where can I find WiFi to set up my eSIM at the sea terminals?(1) Tanah Merah Ferry Terminal – Connect to #WIFI@TMFT
(2) HarbourFront Ferry Terminal – Connect to #WIFI@HFPT
(3) VivoCity
1. Connect to WiFi@VivoCity.
2. Register your email address.
3. Verify your account via email.
4. Enjoy free WiFi in the mall.
(4) Marina Bay Cruise Centre
1. Connect to WiFi @ MBCCS.
2. Download the MBCCS Mobile App to use the WiFi. - 12.What if my phone does not connect to the Singtel network service after I have set up my eSIM?If you experience issues connecting to the Singtel network service, do restart your phone or switch airplane mode on and off.
- 13.I have a physical SIM installed in my phone; how do I make the eSIM my primary service?You will need to manually configure your eSIM in your phone’s settings as your primary service.
For Android users:
Go to Settings > Connections > SIM card manager > Click the preferred SIM card section to configure your eSIM
For Apple users:
Click here for more information. - 14.Can I top up or extend the validity of my eSIM?Top up is available for all Tourist eSIMs.
For $12 Tourist eSIM: Top up $3 on hi!App before the eSIM expiry date to roll over unused balance and get additional 500MB local data, 100 local SMS, 100 local call minutes and 5 international call minutes per day.
For $30/$50 Tourist eSIM: Top up any Main Account/Ultimate plan/Data plan on hi!App to extend eSIM validity and continue using your eSIM. Payment on hi!App can be done using Visa or Mastercard credit/debit cards. - 15.How do I use data overseas?The roaming data bundled with your Tourist eSIM is activated immediately upon registration and valid for use before expiry. Simply turn on mobile data and data roaming in your mobile network settings when overseas.
If you need more data overseas, simply login to hi!App to purchase hi!DataRoam Plans.
Note: hi!DataRoam Plans are only available for $30/$50 5G Tourist eSIMs. - 16.Can I switch between SIMs on my phone?Yes, if your device is dual SIM-enabled, you can use both your physical SIM and eSIM in one phone. You can configure which SIM to use for calls, messages and data.
For Android users:
Go to Settings > Connections > SIM card manager > Click the preferred SIM card section to select your preferred settings
For Apple users:
Click here for more information. - 17.I have accidentally removed my eSIM profile from my phone. Can I restore my eSIM profile on the same phone?Yes, you can.
1. Ensure that you are connected to the Internet.
2. Go to Settings > Mobile Data/Network > Scan the QR code in your eSIM installation email guide
or
2. Go to hi!App > Manage new number > Set up new eSIM > Enter eSIM details > Install eSIM now - 18.Can I switch my eSIM profile to another phone?Yes, you can do so if you have your eSIM QR code and have also removed/deleted the eSIM from the original device. Only eSIM order(s) up to 90 days from your declared arrival date can be retrieved.
1. Ensure that you are connected to the Internet.
2. Go to Settings > Mobile Data/SIM Manager > Scan the eSIM QR code from your email
or
2. Go to hi!App > Manage new number > Set up new eSIM > Enter eSIM details > Install eSIM now - 19.What should I do if my eSIM registration fails?Do ensure the following:
1. Your phone is eSIM-compatible.
2. During set up, ensure that you are connected to WiFi and complete the process within 90 days of your declared arrival date.
3. A maximum of 3 prepaid SIMs/eSIMs under 1 identification document among all telecommunication providers in Singapore.
If registration is still unsuccessful, visit any Singtel shop here. There is strictly no refund or exchange of eSIMs. - 20.What should I do if I cannot find my eSIM reference number?You can request a resend of the eSIM order confirmation email.
1. Download hi!App.
2. Click on Resend eSIM purchase email.
3. Enter the email address used during purchase.
*Note: You can only retrieve your purchase email(s) up to 90 days from your declared arrival date. - 21.What should I do if my eSIM cannot be added?If you encounter the error message "This code is no longer valid", it means that the eSIM QR code you are trying to use for installation has either already been used or has expired. Please ensure that your eSIM is not installed on another phone.
- 22.Why am I unable to add cellular plans from a new carrier?If you receive the error message "Cellular plans from this carrier cannot be added" and you are unable to install the eSIM, it may suggest that your phone is carrier-locked.
- 23.What does carrier-locked mean?Carrier-locked refers to a phone that is tied to a specific mobile network carrier, normally the carrier that sold the device. It cannot be used with any other carrier without being unlocked first.
- 24.How to unlock a carrier-locked phone?You will have to contact your phone carrier and request for an unlock. The request for an unlock is subject to your phone carrier’s approval, we will not be able to advise on the timeline.
