An SGTech survey found that transitioning to working offsite had been a challenge for many small- and medium- sized businesses (SMBs). Companies had to advance their knowledge on technology tools and remote collaboration software became their highest-priority purchase.

Two of the top five barriers² faced by SMBs in going digital are high costs and a lack of suitable technology partners. IT managers are keenly aware of the importance of keeping all systems running smoothly in this new remote working culture. While SMBs may already be using Teams on Microsoft 365, many still require an affordable solution that can take their usage to the next level by helping them maintain the same level of professionalism and efficiency to which their stakeholders are accustomed.

One of the key challenges that IT managers in SMBs face is the disruption of existing communications with customers and how they (with limited resources) can implement a virtual telephony system that is accessible via multiple locations and different internet-connected devices.