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You'll find frequently asked questions troubleshooting guides and videos to help you in our Support section.

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If you can't find the answer to your question or have any feedback, reach out to us by completing the form.

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If you have enquiries, comments and feedback on career opportunities with Singtel and / or your application experience, reach out to us by completing the form.

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Find Contact Details by Categories

Please find your area of interest

Consumer

Postpaid, Broadband, TV or Homeline

Open

One-click resolutions to your enquiries

Resolve your issues quickly by checking out our

Prepaid Card and Hi!Card

Open

Tel: 1800 482 2800 (Calling from overseas: +65 6482 2800)

Operating Hours: (Including Public Holidays)

Monday to Sunday: 8:30am – 8:30pm

Directory Services

Open

Local Directory Assistance (Chargeable Service)

Tel: 100
Operating Hours: (Including Public Holidays)

Monday to Friday: 8:30am - 6:00pm

Charges differs based on your mode of call:

$0.97 per number (calling from Singtel telephone line)
$0.97 per number (calling from Singtel mobile)
$0.75 per call (calling from Prepaid hi!Card)

(Prices above inclusive of prevailing GST)

Business

Sales

Open

For Small & Medium Enterprises (SME)
Call 1800 763 1111

Operating hours: Mon - Fri 8:30AM - 5:30PM
(Excluding public holidays)

Account balance & payment

Open

Call 1800 738 3330

Automated hotline available 24 hours daily, local calls only.

Technical issues

Open

Small & Medium Enterprises (SME)

Call 1606 > Press 2

Then, select the category you need help with:

1. Telephony

2. Mobile

3. SingNet, Business Digital Line, Singtel TV

4. ISDN, Meg@POP and other corporate services

5. myBusiness and SaaS

Operating hours: Available 24 hours daily

Except for SaaS

Mon - Fri: 8AM - 7PM

Sat: 8AM - 6PM

Phonenet

Call 1800 838 3347

Operating hours: Available 24 hours daily

Corporate Enterprises

For ConnectPlus, IPLC, RMS, Meg@Pop, ISN, loT

Call 1800 788 0022

Overseas: +65 6788 0022

Operating hours: Available 24 hours daily

General enquiries

Open

Small & Medium Enterprises (SME)

Call from Singapore: 1606

Call from overseas: +65 6221 1606

Operating hours

Mon - Fri: 8AM - 6PM

Sat: 8AM - 2PM

Corporate Enterprises

Chat with us: Whatsapp

To reach our Customer Service Executive, enter "CMO chat" and key in "9".

Operating hours

Mon - Fri 8:30AM - 5:30PM

For those subscribed to International Toll-Free Services (ITFS)

Tel: 1800 838 3555

Fax: 6733 3036

Operating Hours: (Closed on Saturdays, Sundays and Public Holidays)

Mon to Fri: 8:30am – 6:00pm

Singtel Business solutions & services

Chat with us: www.singtel.com/businesschat

Billing

Payment Status and Outstanding Amount

Open

Tel: 1800 738 3330 (24-hrs automated helpline, local calls only)

Other Billing Enquiries

Open

Hotline

Tel: 1688
(Overseas: +65 6235 1688)
General Enquiries: 8:30am - 6:00pm daily (Including Public Holidays)

Need help understanding your bill? Check out our guide at Bill Explainer.

Singtel Office

Headquarters Main Line

Open

Tel: +65 6838 3388

Operating Hours: (Closed on Saturdays, Sundays and Public Holidays)

Monday to Friday: 8:30am – 6:00pm

Singtel Media (Advertising Sales)

Open

Tel: +65 9831 0688

Email: adsales@singtel.com

Media Contacts

In Singapore

Open

Email: newsroom@singtel.com

Post: Singtel Group Strategic Communications and Brand,
10 Eunos Road 8, #07-31 Singapore Post Centre, Singapore 408600

In Australia

Open

Email: media@optus.com.au

Post: Optus Corporate Affairs
1 Lyonpark Road, Macquarie Park NSW 2113

Investor Contacts

Shareholdings

Open

If you have questions about your shareholdings, please contact:

For Singapore-registered shares ( scripless ):

The Central Depository
Tel: +65 6535 7511
Email: asksgx@sgx.com

or visit them here

For Singapore-registered shares (physical scrip):

Boardroom Corporate & Advisory Services Pte Ltd

1 Harbourfront Avenue

#14-07 Keppel Bay Tower

Singapore 098632

Tel: 6536 5355

Fax: 6438 8710

Email: srs.teamc@boardroomlimited.com

For Singapore-registered shares (Special Discounted Shares):

Central Provident Fund Board

Tel: 1800 227 1188

or visit them here

Australian-registered CDIs

Open

For Australian-registered CDIs (delisted on 5 June 2015)

Computershare Investor Services Pty Limited

Post: GPO Box 242
Melbourne VIC 8060
Australia

Hand Delivery: Level 4, 60 Carrington Street, Sydney
New South Wales 2000
Australia

Tel:
(Aus) 1800 501 501
(Overseas) +61 3 9415 4029

Email: https://www-au.computershare.com/Investor/Contact/Enquiry/

Investor Relations

Open

Singapore Office

10 Eunos Road 8,

#07-31 Singapore Post Centre,

Singapore 408600

Email: investor@singtel.com

Sydney Office

1 Lyonpark Rd
Macquarie Park NSW 2113 Australia

Postal address:
PO Box 888
North Ryde NSW 1670