The evolution of technology is constantly changing how businesses and employees operate. By leveraging technology such as the cloud and mobile devices, employees can now work from anywhere - they’re no longer confined to an office space. These tools have also allowed businesses to increase efficiency and reduce operational costs.

While digital communication channels like social media and email have become more prevalent and convenient for businesses and consumers, having the option of speaking to someone on the phone, particularly when experiencing issues, can make a great difference, especially for business relationships. Here are three reasons why having a telephone service is still crucial. 

In today’s digital world, there are numerous ways for customers to reach any business, including social media, chatbots, email and online support systems. But, talking directly to a person is still preferred by some.

While digital solutions can handle simple queries, more complex issues often require help from a real person. The telephone is the fastest way to reach a business, especially in urgent situations, when support is needed right away. A dedicated phone line that can be accessed from employee devices no matter where they are, means your customers are never ignored. 

Communicating via email, text, and chat are prone to misunderstandings due to the lack of emotional cues, such as tone and voice. A message could leave a cold impression. On the phone, the caller can get an immediate response, correct information related to their query and a personal touch that prevents any misunderstanding. This is also true for interactions amongst employees.

Yes, the telephone is one of the oldest methods of communication among employees. But, it’s also a quick and effective way to get a message across or to get an answer, so the flow of work doesn’t slow down. Follow-up questions can also be answered on the spot.

As remote working becomes the norm nowadays, calling an office number directly may no longer be applicable. This makes companies vulnerable to loss of revenue, leads, and queries from existing or prospective customers and partners. Having a fixed line number that is operational virtually is crucial.

One ideal solution is the Singtel Teams UC Direct Connect. It combines the fixed line phone number service from Singtel with the collaboration platform of Microsoft Teams. The solution can be used on any device, streamlining communication and collaboration with business partners and customers alike on a single platform.

With a monthly subscription model that requires no upfront investment, the service allows businesses to enjoy unlimited local calls at a fixed price. Moreover, there is no need for on-premise equipment/hardware that may need maintenance or support. This means IT/maintenance teams are free to do work with more substantial value.

There’s no denying having an office telephone number is important. However, as remote working becomes the norm, having a virtual office phone line is essential. Go virtual with Microsoft Teams and Singtel for a reliable connection to stay connected with clients anywhere, anytime.