Where your personal data is covered by the General Data Protection Regulation (GDPR), please refer instead to Singtel’s GDPR privacy policy.
Singtel collects information to understand your needs better. This helps us to improve our services and the way we communicate with you.
We know that privacy is important to you and we strive to be as open and transparent as possible in how we serve you.
We conduct our business in compliance with the Personal Data Protection Act (PDPA) and have implemented additional measures to protect your personal data.
Singtel’s Data Protection Policy aims to help you understand how we collect, use, share and protect your personal data.
We may collect your personal data when you:
The information we collect depends on the Singtel products and services you use and subscribe to. Here are key examples:
We may use your information for the following:
Provisioning & administration of services
Market research, network & service enhancement
(*Upon request from private and public organisations, we may provide information collected as described above for their planning purposes. The information included within any reports to these organisations is always aggregated and anonymised such that no particular individual is identifiable.)
Sharing of rewards and benefits
Security and risk management
Legal & regulatory requirements
We will not use your personal data for purposes other than what we have informed you, or which are permitted under local laws and regulations.
We will not offer, publish or share your personal data with third parties outside of the Singtel Group for commercial purposes, without seeking your explicit permission.
We may share your information with:
*Effective from 25 February 2025
Your information is disclosed to the above only for relevant purposes (please refer to those mentioned in this Policy) or to protect the interests of our customers.
In some cases, we encrypt, anonymise and aggregate the information before sharing it. Anonymising means stripping the information of personally identifiable features. Aggregating means presenting the information in groups or segments e.g. age groups.
We will also ensure that overseas organisations we work with observe strict confidentiality and data protection obligations.
We have implemented stringent measures to secure and protect your information. These include:
We will retain your information for only as long as there is a business or legal need.
You may request access or make correction to your personal data held by us. Please refer to the "Access & Correction" section of the FAQ below for details on how you may request access or make corrections to your personal data.
Singtel is committed to complying with the Do Not Call (DNC) provisions. We have always been mindful of engaging our customers in a more targeted and relevant way.
We may send marketing messages to your Singapore telephone number if:
Our marketing messages aim to update you about our exclusive offers, rewards programme and special deals from our preferred partners and advertisers.
If you wish to continue receiving such messages or to opt out, you can indicate your preference at any time via MyAccount. Your request will be processed within 21 days, except for marketing messages sent via bills, which will be processed in the next 2 billing cycles.
Please note that after opting out, you may still continue to receive non-marketing messages, such as product updates and service notices as permitted under applicable local laws and regulations.
You are also able to withdraw your consent to our continued use and disclosure of your information. Please refer to the "Collection, Use & Disclosure" section of the FAQ below for details on how you may withdraw consent from us to collect, use and/or disclose your information.
You may configure your browser setting to disable all cookies and mobile advertising IDs, including cookies and mobile advertising IDs associated with our services. However, it is important to remember that some of our services may not function properly if your cookies and/or mobile advertising IDs are disabled.
Feel free to contact our Data Protection Officer at contactdpo@singtel.com.
You may also refer to our FAQ section for more details.
We may amend or modify this Policy from time to time, such as in response to changes to legislation. We remain committed to safeguarding your information and being open about our data protection practices.
This Policy is to be read together with our Terms and Conditions of Services - General and applies to all products and services provided by any Singtel Group Corporation under the Terms and Conditions of Services - General.
Capitalised terms in this Policy have the meanings given to them in the Terms and Conditions of Services - General unless otherwise defined. “We”, “our” and “us” refer to all Singtel Group Corporations.
Please note that different or separate data protection policies may apply to specific products and services provided by Singtel. Please refer to the terms of use for specific products and services for more information.