Home Protect Insurance Claims

Should the unexpected happen, we're here to help you get back on your feet as soon as possible.

1. Contact Great Eastern General Claim Hotline immediately

+65 6248 2638
Available Mondays to Fridays
9:00am – 5.30pm

A claims representative will be assigned to assist and support you.

2. Complete the Singtel Home Protect Claim form

You can use the same form for multiple types of claims (e.g. lost/damaged property + personal liability).

Download the form here

3. Prepare your supporting documents

Select the type of claim you’re making to see what supporting documents you require:

Property Loss/Damage

Open

Completed Singtel Home Protect Claim Form
Photographs of the scene in general and the damages of the property
Invoices/purchase receipts of lost or damaged property
Get an assessment report from a repairer on the cause and extent of damage to the damaged item(s)
Prepare 3 quotations for repair/replacement of the lost or damaged item(s)

Personal Liability

Open

Completed Singtel Home Protect Claim Form
Letters, writ of summons from third party, if applicable
Photos of damaged third party items, if applicable

Permanent Total Disablement

Open

Completed Singtel Home Protect Claim Form
Completed doctor’s statement
Available laboratory or test results (if any)

Death

Open

Completed Singtel Home Protect Claim Form
Death Certificate, certified true copy by our Customer Service Officer or Notary Public
Copy of the NRIC of the Claimant
Copy of Proof of Relationship (i.e: Marriage/Birth Certificate/Copy of Deceased’s Will, if any)
Copy of autopsy/post-mortem and toxicology report (if any)

Singtel Bill Disruption

Open

Completed Singtel Home Protect Claim Form
Copy of your Singtel Bill

Home Assistance

Open

Completed Singtel Home Protect Claim Form
Invoice for the relevant services done

Home Improvement

Open

Completed Singtel Home Protect Claim Form
Invoices for the modification/improvement to your home (e.g. Slip-resistant treatment to flooring within your Home, purchase and installation of grab bars/foam flooring/ramps/camera monitoring system within your Home)

Note: This list is not exhaustive. Further documents/information may be required.

4. Submit your completed form and supporting documents within 30 working days to:

Email: nonmotorclaims-sg@greateasterngeneral.com

Postal:
Great Eastern General Insurance Limited
1 Pickering Street, #01-01
Great Eastern Centre,
Singapore 048659
Attention: General Insurance Claims Department

5. Great Eastern General will aim to settle your claim within 7 working days after receiving your documents

In the meantime:

DO NOT dispose of any damaged items
DO NOT incur any expense in making good any loss or damage without our prior written consent
DO NOT negotiate, pay, settle, admit or repudiate any claim without our prior written consent.

For further assistance, contact Great Eastern:

Claims assistance:
+65 6248 2638
Available Mondays to Fridays
9:00am – 5:30pm

General enquiries:
+65 6248 2888
Available Mondays to Fridays
9:00am – 5:30pm

wecare-sg@greateasternlife.com

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