Singtel Bill Protect - Free for Singtel Customers

As a leading telco, we’re in the business of helping people connect to what matters. Whether through rain or shine, you can count on us to help you stay in touch with your loved ones. 

That's why we've partnered with Etiqa to offer free protection for your Singtel bills. 

With Singtel Bill Protect, you will receive waiver of your outstanding Singtel bills in the event of job retrenchment or accidental death.

This complimentary 12-month plan is an opt-in cover that's available to all eligible Singtel customers. Think of it as our way of helping families allay their worries.

Scroll down to find out more about the benefits and how you can redeem Singtel Bill Protect in 3 easy steps!

Retrenchment benefit

6 month bill waiver upon retrenchment with Singtel Bill Protect

6-month waiver of unpaid eligible Singtel bill, capped at S$600

Total amount based on last eligible Singtel Bill at point of claim and given over 6 equal monthly instalments.

90 days waiting period for retrenchment benefit under Singtel Bill Protect

Eligible for retrenchment benefit 90 days after sign up

You're eligible to claim if your date of retrenchment is 90 days after you've signed up for Singtel Bill Protect.

claim for retrenchment benefit after 30 days of retrenchment with Singtel Bill Protect

Make a claim 30 days after retrenchment

You can submit your retrenchment claim if you're aged 65 (next birthday) or younger after 30 consecutive days of unemployment following retrenchment.

Accidental death benefit

claim for accidental death benefit with Singtel Bill Protect

12 times of your last eligible Singtel Bill amount

Amount based on last eligible Singtel Bill at point of claim.

lump-sum payout for accidental death with Singtel Bill Protect

Payout capped at S$1,200 

Paid to your loved ones.

Please refer to the Product Summary for detailed benefits and exclusions. 

Eligibility Criteria for Singtel Bill Protect

Singtel postpaid personal mobile subscriber eligible for Singtel Bill Protect

Singtel Postpaid Personal Mobile subscriber*

Age 17 to 65 eligible for Singtel Bill Protect

17 to 65 (age next birthday)

Singaporean and Singapore Permanent Resident eligible for Singtel Bill Protect

Singapore Citizen or Permanent Resident, residing in Singapore

* Refers to the registered account holder of a Singtel bill account with one or more postpaid mobile lines and price plans such as Phone plans, XO Plus, Combo, SIM Only Plus plans and corporate individual scheme plans. It excludes GOMO and heya users, as well as Singtel bill accounts that are suspended or permanently disconnected.

Redeem your free Singtel Bill Protect in 3 easy steps

Login to Singtel OnePass to sign up for Singtel Bill Protect

Step 1

Go to singtel.com/myaccount and login using OnePass.

Select Singtel Bill Protect banner on My Account dashboard to sign up for Singtel Bill Protect

Step 2

Click on the Singtel Bill Protect banner on the My Account dashboard to enter the sign up form.

Check pre-filled particulars for Singtel Bill Protect

Step 3

Check your pre-filled particulars carefully, then submit the form.

Here's how you may make a claim

Protection for retrenchment
 

Ben, age 45

  • Signs up for Singtel Bill Protect online on 1 May 2023

  • His total Singtel Bill per month is S$120 (includes home broadband and mobile services for his wife and child)

Protection for accidental death
 

Anne, age 50

  • Signs up for Singtel Bill Protect after she re-contracts her mobile line at the Singtel shop

  • Her total Singtel Bill per month is S$110 (includes Singtel TV and mobile services for herself and children)

FAQs

Click here to view more FAQs. 

Disclaimer

Terms and conditions apply.

Age means the age at next birthday. 

As an introducer, Singtel is not permitted to give advice or provide recommendations on any investment product to you; or arrange any contract of insurance in respect of life policies, other than to the extent of carrying out introducing activities. Singtel may be remunerated by Etiqa Insurance Pte. Ltd (UEN: 201331905K) (“Etiqa”) for each successful referral. Singtel will disclose the amount of the successful referral remuneration it receives from Etiqa in respect of your referral if requested by you. Please direct all insurance enquiries to Etiqa (https://www.etiqa.com.sg/).

This policy is underwritten and distributed by Etiqa Insurance Pte. Ltd. (UEN: 201331905K) (“Etiqa”). This content is for reference only and is not a contract of insurance. Full details of the policy terms and conditions can be found in the policy contract. It is usually detrimental to replace an existing accident and health plan with a new one. A penalty may be imposed for early plan termination and the new plan may cost more, or have less benefits at the same cost.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Etiqa or visit the Life Insurance Association (LIA) or SDIC websites (www.lia.org.sg or www.sdic.org.sg). 

This advertisement has not been reviewed by the Monetary Authority of Singapore. 
 
Information is correct as at 21 February 2025.​ 

Need help?

Contact Etiqa Insurance for enquiries.

Operating hours: Mondays to Friday (except Public Holidays), 8.45AM - 5:30PM 

  Customer Care Hotline

+65 6887 8777

Select 3 for Singtel Protect.

  Whatsapp Chat

+65 6887 8776

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