Data from the Ministry of Manpower (MOM) showed that retrenchment numbers in Singapore rose for the third consecutive time in Q1 2023, as news of job cuts from tech firms such as Twitter, Amazon, Meta and more recently, Grab, continued to dominate the headlines. Beyond the tech companies, layoffs in the financial services sector and the closure of Singapore Turf Club have also left many shocked and without a job.

Here at Singtel, we understand just how stressful sudden changes like retrenchment and accidental death can be, especially when the initial shock gives way to worries about income loss, managing existing debts, and the fear of falling behind on essential bills.

In taxing situations such as these, having a financial safety net can make a world of difference. That’s why we’ve partnered with Etiqa Insurance to bring you Singtel Bill Protect – a complimentary bill protection insurance plan that offers retrenchment benefits and accidental death benefits, exclusively for Singtel customers.

The future may be uncertain, but you don’t have to be. Prepare for what lies ahead, starting with a basic bill protection plan like Singtel Bill Protect.

1. What is Singtel Bill Protect? 

We know that unemployment can feel like a rollercoaster ride, but with Singtel Bill Protect, we've got your back when it comes to specific bills or expenses. By opting-in for this free 12-month personal accident plan, you will receive a waiver of your outstanding eligible Singtel bills in the event of job retrenchment or a lump sum payout upon accidental death.

Think mobile services, broadband, TV, and even grocery and streaming services such as Amazon and Netflix – the essentials that keep you connected to your everyday life and all that matters to you. By taking care of these bills, we give you the breathing space to focus on bouncing back without the added worry of mounting bills.

How can Singtel Bill Protect benefit me? 

Through rain or shine, we’re here to help you connect to what matters. By giving you free basic protection, we’re hoping to relieve some of your worries. Here’s how Singtel Bill Protect can help.

_{Find financial stability admist job uncertainty} 

Navigating uncertain times requires a firm anchor, and we're here to provide you with the stability you need during these unpredictable moments. Losing a job is tough, but knowing that your essential bills are covered can help relieve some of the stress.

For instance, Singtel Bill Protect provides you with a 6-month waiver of unpaid eligible Singtel bills, capped at S$600. The total amount given will be based on your last eligible bill and given over six equal instalments.

This retrenchment benefit not only helps you cover your bills at a time when you’ve lost your income, but also gives you assurance that your connectivity remains uninterrupted. This way, you can direct your energy towards finding new employment opportunities, with peace of mind knowing that we’ve got the rest covered.  

_{Protect your family and loved ones} 

Life is precious, and we want to ensure that you and your family are protected in all circumstances. Besides retrenchment benefits, Singtel Bill Protect takes it a step further by including accidental death coverage. This is our way of looking out for you and your loved ones.

In the event of death due to an unfortunate accident, we provide a lump sum payout of 12 times your last eligible bill amount to your loved ones, capped at S$1,200. This coverage offers financial support during difficult times, helping with immediate expenses such as funeral costs or everyday expenses so that your family has one less thing to worry about. 

_{Get peace of mind through adversity}

Here for you in the toughest of times, we’ll help you stay connected to what matters – your people – and ensure that you never feel isolated even when life throws you curveballs.

We know that the economic climate can be uncertain, and that's precisely why we’re giving you free basic bill protection with Singtel Bill Protect. With the possibility of retrenchment or accidental death looming, having this coverage offers more than just peace of mind – it provides financial security.

If you don’t have insurance coverage, Singtel Bill Protect gives you a good start. Already have your own life insurance plans? It’s still worth opting in for Singtel Bill Protect as you can stack the benefits with your existing insurance coverage.

It is also the only personal accident plan in Singapore that offers free coverage against retrenchment. Against the backdrop of a volatile economy and mass layoffs, Singtel Bill Protect helps you cope with the impact of retrenchment by taking care of your telco bills to ensure that your coverage – and connectivity – remains uninterrupted.

How can I get free coverage with Singtel Bill Protect?

Singtel Bill Protect is a free 12-month plan that eligible Singtel customers can opt in for, to get complimentary coverage on retrenchment and accidental death. The plan ends after 12 months, or when a successful claim is made, and there is no need to worry about being charged for additional premiums after.

Who is eligible for this free protection?

Singtel Bill Protect is available to all Singtel Postpaid Personal Mobile subscribers* aged between 17 and 65 years of age (both ages inclusive), who are Singapore citizens or Permanent Residents (PR) residing in Singapore.

*Refers to the registered account holder of a Singtel bill account with one or more postpaid mobile lines and price plans such as XO Plan, Combo Plan, SIM Only Plan and corporate and individual scheme plans. It excludes GOMO and heya users, as well as Singtel bill accounts that are suspended or permanently disconnected.

How to sign up for Singtel Bill Protect

Signing up for your free protection is as easy as 1, 2, 3!

1. Go to singtel.com/myaccount and login using OnePass.
2. Click on the Singtel Bill Protect banner on the My Account dashboard to enter the sign up form.
3. Check your pre-filled particulars carefully, then submit the form.

Each eligible Singtel customer is only entitled to one complimentary Singtel Bill Protect policy and this can’t be shared with your family members. However, your loved ones can opt in for their own free coverage if they are also registered Singtel Postpaid Personal Mobile subscribers with their own accounts.

Looking for additional coverage? Find out how you can protect your loved ones with Singtel Life Protect, or speak to an Etiqa Assurance Manager for more advice. Until then, make sure you’re protected by registering for your complimentary Singtel Bill Protect coverage today.

_{Terms and conditions apply. Age refers to age next birthday. This policy is underwritten and distributed by Etiqa Insurance Pte. Ltd. (UEN: 201331905K) (“Etiqa”).}

_{This content is for reference only and is not a contract of insurance. Full details of the policy terms and conditions can be found in the product summary. As this product has no savings or investment feature, there is no cash value if the policy ends or if the policy is terminated prematurely. You should seek advice from a financial adviser before deciding to purchase the policy. If you choose not to seek advice, you should consider if the policy is suitable for you. It is usually detrimental to replace an existing accident and health plan with a new one. A penalty may be imposed for early plan termination and the new plan may cost more, or have less benefits at the same cost.}

_{This policy is protected under the Policy Owners’ Protection Scheme  which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Etiqa or visit the Life Insurance Association (LIA) or SDIC websites (www.lia.org.sg or www.sdic.org.sg). This advertisement has not been reviewed by the Monetary Authority of Singapore. Information is correct as at September 20, 2023.​}