Subscribe to Microsoft 365.

Singtel will bill you the monthly subscription directly through your Fibre Broadband or Postpaid Mobile line as a value added service.

No, each service is entitled to only one subscription of Personal or Family plan.

Once you have signed up for Microsoft 365 with Singtel, you will receive an SMS and/or email with a redemption link to download Office application(s) on your devices.

You will need to activate the product using the product key sent to you via SMS and/or email. Microsoft 365 has to be activated within 3 months upon receiving the activation code.

No. For new Fibre Broadband and mobile customers, you will only receive redemption SMS and/or email only after your line is being activated. For existing customers, you will receive redemption SMS and/ or email after signing up for Microsoft 365.

Yes, you need to register prior to downloading Microsoft 365. Please visit https://setup.office.com/ to register.

Your Microsoft account is the combination of an email address and password that you use to sign in to services like Hotmail, OneDrive, Windows Phone, Xbox LIVE, and Outlook.com. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account. You can use that same account to install and manage your Microsoft 365 software and subscription benefits, including OneDrive cloud storage and Skype world minutes.

Billing for Microsoft 365 with Singtel will commence after you have signed up for the service. Your Microsoft 365 subscription will start after you have activated the service.

Yes. You can subscribe for Microsoft 365 even if you are already covered by another subscription.

No, You would need to terminate your existing Personal subscription and purchase the Family subscription. Early termination charges for the Personal subscription apply.

You will receive notifications prior to your billing end date to inform you on the renewal process.

We do not allow transfer of ownership for Mobile and Singnet add-ons. Early termination charges of the remaining months apply.

No, temporary suspension of subscriptions is not allowed for Microsoft 365. Early termination charges of the remaining months apply.

Microsoft 365 Personal is best suited for individuals who want Office on 1 PC/ MAC, 1 tablet, and 1 smartphone. Microsoft 365 Family allows for up to 6 users with installation on 6 PCs/MACs, 6 tablets and 6 Smartphones. Microsoft 365 Family subscribers will also each get an additional 1TB of OneDrive cloud storage, and 60 Skype calling minutes per month for each user.

OneDrive is Microsoft’s cloud storage service which allows you to easily access and share documents, photos, and more from any device and even work together on real Office documents. Personal edition subscription will receive 1TB of OneDrive cloud storage per user while Family edition subscription will receive 1TB per user for up to 6 users in the household.

If you cancel your subscription or if it expires, you can still access and download all your files by signing in to OneDrive directly using the Microsoft account you used to set up Microsoft 365. You do lose the additional storage that comes with your subscription, so you must save your files elsewhere or buy more OneDrive storage if your OneDrive account exceeds the free storage quota.

Your OneDrive storage limit will be reverted to 5GB. You have a grace period of 90 days to access and relocate your files that exceed 5GB. After the grace period of 90 days, your files in excess of 5GB will be frozen and you would not be able to access them. To resume access to your files, you would need to renew your Microsoft 365 subscription.

You are able to work offline on your Microsoft 365 applications. However, Internet access is required to manage your subscription account, for example to install Microsoft 365 on other devices or to change billing options. Internet access is also required to access documents stored on OneDrive. You should also connect to the Internet regularly to keep the version up to date and get automatic upgrades.

No. The applications are tailored to work best on each platform and device, and application availability and features vary by platform and device. For more information, visit www.office.com/information.

Customers will be able to continue their subscription if they download the Office app on their new phone and sign in using the same Microsoft account they signed up with.

Yes, the subscription will still work on your new device. You will need to download the Microsoft 365 app on your new phone by signing into the same Microsoft Office account that you signed up with. However, Microsoft 365 Personal edition subscription license is for 1 tablet and 1 phone. It will work only on 1 mobile device and 1 tablet regardless of operating system.

Microsoft 365 Personal and Family editions include the complete suite of Office applications and includes including 1TB of OneDrive cloud storage. With Microsoft 365, you get the full Office experience on PCs, MACs, Mobile and Tablets (Windows, iPad, and Android). Microsoft Office 2019 suites are only available as a one-time purchase for use on a single PC or MAC. The applications are not automatically updated; you must purchase Office again when the new version becomes available.

Microsoft 365 supports Android KitKat 4.4 or later version and have an ARM-based or Intel x86 processor, iOS 8.0 or later and PC/MAC requirements as follows: Computer and processor PC: 1 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set. Mac: Intel processor Memory PC: 2 GB RAM Mac: 4 GB RAM Hard disk PC: 3.0 GB of available disk space Mac: 6 GB of available disk space. HFS+ hard disk format (also known as Mac OS Extended or HFS Plus)

Display PC: 1024 x 768 screen resolution Mac: 1280 x 800 screen resolution Operating System PC: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2 Mac: Mac OS X 10.10 or later For the best experience, use the latest version of any operating system. .NET version PC: .NET 3.5 required. Some features may require .NET 4.0, 4.5, or 4.6 CLR to also be installed.

Operating System Windows OS available for Word, Excel, Powerpoint, OneNote, Outlook, Publisher, Access Mac available for Word, Excel, Powerpoint, OneNote, Outlook

Sign in to https://www.office.com/ to check on the period you have left on your subscription.

For assistance on downloading, installing, or activating Office, please call 1688.

For assistance with regards to product issues, please visit Microsoft or call 800 852 3543.

You may reactivate your subscription by activating the new licence key with your existing Microsoft account. Instructions are included in the licence key notification.

The new subscription fee will be reflected in your Singtel bill. You will not be billed for 2 subscriptions at the same time.

You may upgrade your Microsoft 365 Personal subscription to the Family subscription. The monthly subscription fee for the new Family licence will start when your existing Personal subscription ends.

You will receive a new Microsoft 365 Family licence key when you upgrade your subscription. You may activate the Family licence key using your current Microsoft account at any time. Your Microsoft 365 Personal benefits will convert to Family benefits.

When you activate your Family licence key using the same Microsoft account with the active Personal subscription, you will be able to enjoy the Family benefits for the remaining Personal subscription period that overlaps with the newly activated Family licence. Your new Microsoft 365 Family subscription period will only be in effect once your existing Personal subscription ends.

You may activate your new licence key after the existing subscription ends.

When you activate your Family licence key using the same Microsoft account with the expired Personal subscription, your new Microsoft 365 Family subscription period will be in effect the day you active the new licence.

Yes, you may. Any remaining Family subscription will be downgraded to Personal. Please note that you have to deactivate Microsoft 365 on the excess devices.