MobileSwop Plans

A service fee will be charged for each service request depending on it being a swop service request or a replacement service request. Please view the relevant fees here.

You are entitled to unlimited swops and 1 replacement within a rolling 12-month period. After a swop service request, you may keep doing so as long as you pay the relevant service fees. After a replacement service request, you can no longer make another within the rolling 12-month period. The rolling 12-month period starts upon delivery date of the first replacement service request, not from the sign up of the service.

As compared to your original enrolled device, the swop or replacement device is/has:
• Of similar kind, quality & functionality
• New or refurbished
• Same or greater memory
• May be of a different brand, model &/or colour
• Delivered in plain packaging marked 'not for resale' & not in the original manufacturer packaging
• Does not include any device accessories except for the Apple Watch where its original package strap will be provided in case of a replacement.

Click here to view the delivery hours.

You can pay via credit card or by cash.

The manufacturer’s warranty usually covers more specific cases; you may not be able to request for a replacement device under their terms. Our service allows you to swop or replace your device for any reason, provided you meet the relevant eligibility criteria and pay the relevant service fees. You also avoid the hassle of going to the OEM service centres as the like-for-like mobile device will be delivered to you.

Yes, there is a 6-month warranty against malfunctions and defects that starts from the date of delivery. You may make a warranty claim at www.MobileSwopUnlimited.com. We will handle a Warranty Request in the same way as a Swop Request except that it will not count towards your Entitlement and the Service Fee will not be imposed. Please note that detailed physical checks will be performed on the Device and the reported malfunction or defect must be present for us to process the Warranty Request.

Your swop/replacement device will be covered under a 6-month warranty provided by the MobileSwop Unlimited/ Premium subscription. If you encounter any issues with your swop/replacement device during the warranty period, please chat with our online agent at www.MobileSwopUnlimited.com. Do note that the OEM warranty will be rendered void once you have made a service request unless otherwise stated by the OEM.

Yes. However, if you have done a 1-for-1 device exchange at the OEM, you need to walk into any Singtel Shop with the letter issued by the OEM as proof of exchange to update Singtel on the new device IMEI number. You will also need to email a copy of your letter to MobileSwop@asurion.com as proof of exchange.

Before trading in your old device, it is best to terminate the existing MobileSwop subscription registered on your old device via My Singtel app.

Your existing MobileSwop subscription will cover your previous registered device upon any recontract. You will need to sign up for a new MobileSwop plan if you’d like to protect your new device. You can protect up to a maximum of 3 devices under the same service number.

Your existing MobileSwop subscription will be terminated if you recontract or change plan to one without device.

Your existing MobileSwop subscription will be terminated.

In the event that your mobile plan is suspended (by you or Singtel Mobile, for any reason other than a lost SIM card) for more than 1 month, the subscription will be terminated. We are unable to reactivate the service.

Yes. If the service is terminated before the end of the Minimum Term, you will pay an early termination fee of the Monthly Fee multiplied by the number of months left until the end of the Minimum Term (the “Early Termination Fee”).

If the program has been terminated for an eligible device, the service cannot be reactivated for that same eligible device.

No, we do not allow change of plans from MobileSwop Unlimited to MobileSwop Unlimited Premium and vice versa.

A fee will be charged for each service request as follows:

MobileSwop Family allows you to request for unlimited swops for the 3 registered devices anytime during the period of your subscription. You may request for 1 replacement every rolling 12 month for the Main Device only. The next request for a replacement will be available 12 months from the delivery date of your replacement device, not from the date of sign-up/enrolment.

You can still make swop requests after a replacement in respect of your Main Device.

As compared to your original enrolled device, the swop or replacement device is/has:
▪Of similar kind, quality & functionality
▪New or refurbished
▪Same or greater memory
▪May be of a different brand, model &/or colour
▪Delivered in plain packaging marked 'not for resale' & not in the original manufacturer packaging
▪Does not include any device accessories.

You can make credit card payment upon making the service request in MobileSwop portal.

Note: No deliveries on public holidays
* For delivery times that fall on a public holiday, the delivery will occur on the next day that is not a public holiday.
** Additional $85.60 (including GST) charge applies for all deliveries made on Sundays

Yes, there is a 6-month warranty against manufacturer malfunctions and defects starting from the date of delivery. You may make a warranty claim at www.MobileSwopUnlimited.com. Please note that detailed physical checks will be performed on the Device and the reported malfunction or defect must be present for us to process the Warranty Request.

Your swop/replacement device will be covered under a 6-month warranty provided by MobileSwop. If you encounter any issues with your swop/replacement device during the warranty period, please chat with our online agent at www.MobileSwopUnlimited.com. Do note that the Original Equipment Manufacturers (OEM) warranty will be rendered void once you have made a service request unless otherwise stated by the OEM.

Yes. However, if your device was exchanged by the OEM manufacturer, you need to walk into any Singtel Shop with the letter issued by the OEM manufacturer as proof of exchange to update Singtel on the new device IMEI number. You will also need to email a copy of your letter to MobileSwop@asurion.com as proof of exchange.

Before trading in your old device, it is best to de-registered the enrolled device from the MobileSwop Family subscription via My Singtel app. However, if you de-register the Main Device, the Supplementary Devices will automatically be de-registered. You will not be able to register a new device or appoint a Supplementary Device in place of the de-registered Main Device.

Existing MobileSwop Family subscription will continue on your previous reg. device. If you wish to enrol your new device upon recontract, you can either

1. Renew MobileSwop Family on the new device
   All previous reg. devices will be de-registered. You must register the supp. devices again or
2. Subscribe MobileSwop Unlimited Premium on the new device
   You can keep MobileSwop Family subscription on your existing devices.

You will need to terminate your MobileSwop Family subscription. To terminate the MobileSwop Family, you will have to do so separately via MySingtel app.

In the event that your Mobile Plan is suspended (by you or Singtel Mobile, for any reason other than a lost SIM card) for more than 1 month, the service will be terminated. Early termination fees apply if the service is terminated before the end of your stipulated minimum term.

If the service is terminated before the end of the Minimum Term, you will pay an early termination fee of the Monthly Fee multiplied by the number of months left until the end of the Minimum Term.

No, we do not allow changing of plans from MobileSwop Family to MobileSwop Unlimited Premium and vice versa.

Any 3rd party applications that are downloadable on official Google Play and Apple App stores can be assisted by us. Do note that Tech Assist cannot assist in any missing features or issues within the applications.

No, Tech Assist will not have access to any of your personal data on your device.

You may make unlimited Tech Assist requests. Just access Tech Assist via My Singtel app > Manage Add-ons > MobileSwop Unlimited Premium > Benefits > Visit Tech Assist.

Our Tech Specialists are available from 9am to 6pm, daily.

Yes, you may access Tech Assist via My Singtel app as long as you have an internet connection.

Yes, you may access to Tech Assist by logging on to Tech Assist portal at www.mobileswopunlimited.com