Google Play Store FAQ

The Google Play store app comes pre-installed on supported Android devices running Android OS version 2.2 (Froyo) and above.
You can find and open the Google Play Store app from your device’s app launcher.

As a Singtel mobile subscriber, you are now able to purchase apps from the Google Play Store and charge it to your mobile bill. This service is provided for both postpaid and prepaid mobile subscribers.

For prepaid mobile subscribers, please ensure that you have sufficient balance in your Singtel Dash wallet as all purchases in the Google Play Store will be deducted in your Singtel Dash account.

During the initial setup of Singtel Billing as a payment method for app purchases on the Google Play Store, you will need to be logged on to Singtel’s 3G/4G/5G network in order for us to authenticate you.

Once the authentication is successful, you may download the app over Wi-Fi connection or Singtel’s 3G/4G/5G network.

Note that by setting up Singtel Billing, you will be automatically registered for a Google Wallet account based on the Google account you are using.

The Google Play Store app comes pre-installed on supported Android devices running Android OS version 2.2 (Froyo) and above. You can find and open the Google Play Store app from your device’s app launcher.

List of supporting devices can be found here:

https://support.google.com/googleplay/answer/1727131?hl=en&ref_topic=2803017.

Please contact the merchant or application developer that you made a purchase from if you have any questions regarding the application that you have downloaded.

You can find the contact options (email, phone or online chat) of the merchant or application developer under the developer section in the application that you have downloaded.

Only digital or virtual goods are eligible for purchase through Singtel Billing on Google Play. Examples of digital goods include: games, in-game items and goods, virtual currency and points, virtual goods from social networks, gaming subscriptions, and e-books.

It will appear under “Bill on Behalf Goods/Services” section in your mobile bill. Google Play downloads will be listed as “Google Play – (App Name)” and the corresponding charges will be displayed in your bill.

You can stop charging through Singtel Billing by following the below steps:

(a) Sign in to your account at https://wallet.google.com/manage.

(b) Click “Payment methods” along the left side of the page.

(c) Click “Delete” next to the Carrier Billing option.

Customers have 15-minutes from the time of download to return an application purchased on Google Play for a full refund. Customer may only return a given application once. If they subsequently purchase the same app again, they may not return it a second time.

Purchases made from Google Play using Singtel Billing will be posted directly to your mobile billing account after the 15-minute return period expires.

From your device:
(a) Launch the Google Play Store app on your device.

(b) Select Menu > My Apps.

(c) Select the app that you would like to return. If the 15-minute refund window has not passed, the app is eligible for return and will have two buttons indicating “Open” or “Refund”.

(d) Select the “Refund” option. The Refund button will now indicate “Uninstall”. Click “Uninstall” to remove the app from your device and initiate the refund.

Selecting the “Uninstall” button at this point will remove the application from your device.

From the web (play.google.com):

(a) Visit play.google.com from a computer browser.

(b) Select “My Orders & Settings” by clicking either the gear in the upper righthand corner or by scrolling to the bottom of the page.

(c) Next to the app that you would like to refund, select “Report a problem”, and follow the on-screen instructions.

Please contact the developer directly. You may find developers' contact information here:

(a) Visit Google Play and select the app in question.

(b) On the app's description page, scroll down to the Developer section.

(c) One of the following contact options will be provided: email, phone, or online chat.

When you switch to another mobile carrier, you would need to set up Singtel Billing as a payment method for the Google Play Store again.

If the mobile carrier that you have switched to has not enabled Direct Carrier Billing, you would not be able to set up Singtel Billing as a payment option for the Google Play Store.

If you use the same Google ID that you used for downloading the app initially, you will not be charged for re-downloading the app again (even when switching device).

Your application purchases are tied to your Google Account and can be installed an unlimited number of times on any device.

For example, if you remove "My Favorite Game" to save memory space, you can reinstall it at a later date with no charge by simply visiting “My Apps”. You can also re-install apps from play.google.com, under “My Android Apps” section.

You can now purchase Google Play contents using your Singtel prepaid mobile number. You will have to simply register for Dash, a Singapore first mobile wallet account, to continue purchasing with your Singtel prepaid mobile number. 

No, all app and in-app purchase via Singtel Billing should be made in SGD.

Singtel Billing option is only available for Google Wallet accounts that are tied to a Singapore billing address. If you change your billing address to a Singapore address, you will be able to see Singtel Billing as a payment option.

Please note that Singtel Billing only allows you to purchase apps that are in SGD.

Please access this link to request for refund: https://support.google.com/googleplay/contact/play_unrecognized_charge?hl=en. 

To activate PRS barring, please access this link: https://www.singtel.com/personal/i/premium-rate-service-prs-barring-service/faq.

For non-PRS barring, please call 1688 (Singtel Customer Service hotline) and request for assistance.