Account & Billing Support

Account

When can I recontract my plan?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/recontract-eligibility/msta" target="_self">Get started</a>
Transfer of account and service ownership
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/transfer-of-account-and-service-ownership" target="_self">Get started</a>
How to suspend or resume my services?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/suspend-or-resume-services" target="_self">Get started</a>
Service suspended due to late payment
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/service-suspended-due-to-late-payment" target="_self">Get started</a>
Identify Singtel service ID and account number
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account-billing/identify-singtel-service-id-and-account-number" target="_self">Get started</a>
Nominate Mobile lines to enjoy Singtel Circle benefits
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/nominate-mobile-lines-to-enjoy-singtel-circle-benefits" target="_self">Get started</a>
Access to Service Agreement forms
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/access-to-service-agreement-forms" target="_self">Get started</a>
Use password to open Service Agreement form
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/use-password-to-open-service-agreement-form" target="_self">Get started</a>
Update billing address and personal information
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/update-personal-information/msta" target="_self">Get started</a>
Check contract start date
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/check-contract-start-date" target="_self">Get started</a>

Understanding your bill 

How do I read my Singtel bill?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://cdn.aws.singtel.com/billexplainer/index.html" target="_self">Get started</a>
How to view detailed bill charges?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/view-detailed-bill-charges" target="_self">Get started</a>
Why is my bill higher than usual?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/bill-is-higher-than-usual" target="_self">Get started</a>
Why are my roaming charges more than expected?
<p>You might have unexpected roaming charges due to the following:</p><ul><li>You may have unknowingly accessed content that needs an internet connection through data roaming.</li><li>If you were on a data roaming plan, you might have switched to a non-preferred network automatically. To prevent this in future, change your network settings to manual selection in your phone’s settings.</li></ul>
Reminder charges or late payment fees
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/reminder-charges-or-late-payment-fees" target="_self">Get started</a>

Bills and payment

Why should I switch to eBill?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/my-account/bills-payments/ebill" target="_self">Get started</a>
How to request for eBill or paper bill?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/request-for-eBill-or-paper-bill" target="_self">Get started</a>
What bill payment methods are available?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/bill-payment-methods" target="_self">Get started</a>
How will the GST rate change impact my bill?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/gst" target="_self">Find out more</a>
I am billed for contents that I did not purchase. What should I do?
As digital goods and services purchased by you are provided by the app stores or app developers, you are advised to contact the app store or developer directly for any enquiries relating to the goods and services, as Singtel is unable to verify the receipt or quality of the goods and services. Click the <a href="/content/dam/singtel/personal/support/account-billing/Singtel%20Billing%20Support%20Article.pdf">attached document</a> for more information.
Why is my payment not reflected?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/payment-not-reflected" target="_self">Get started</a>

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