After you have signed up or recontract a plan/add-on, your first bill likely consists of one-time charges and 2 months of subscription charges:
 

1) Partial month charge
2) Subscription charge

Why are there one-time charges?

Charges such as your new SIM card or administrative/activation fees will be reflected if applicable.

What is partial month charge

Your first month subscription is charged starting from the date your service is activated till your first bill is generated. This results in partial month (subscription) charge as your service start date can be on any day of the month but the date on which your bill is generated adheres to our fixed billing schedule. Hence you may not have reached a full month’s charge.
 

Watch the video to learn about how to calculate partial month charge on your Singtel bill.
 

Why is there another subscription charge?

In the same bill, your second month subscription is included because monthly subscriptions are charged prior to your usage. Any additional usage charges outside of your Service Agreement will be carried over to the following bill.
 

For more details on the calculation of our charges, view our Bill Explainer.

When your promotional subscription rate expires, you will be charged at the regular retail price. Here’s what you can do:

Keep a lookout for our latest promotions

For regular customers

For CIS customers

Or, discontinue the subscription for your service add-ons

Unsubscribe Mobile add-on

Unsubscribe Broadband add-on


The next time you subscribe to a service on promotion, you can look out for the expiry date in your bill found next to your subscribed service and set a reminder on your personal calendar to avoid unexpected charges.

Below are how changes to your Singtel Circle might affect the discount you are receiving.

 

You terminated a service plan
 

It is likely that you are no longer eligible for the discounted price that you were entitled to, hence charges reverted to the regular retail price.

To learn how you can qualify for Singtel Circle benefits, see eligibility.

You have less nominated mobile lines
 

You own the service categories mentioned above but there are less nominated mobile lines under your account. Save on your mobile plan subscription when you nominate more lines. See Singtel Circle Reward Page to learn more.

To nominate your mobile line or check your multi-line nomination status, log in to My Account.