Why is my payment not reflected?

Different payment methods will have different processing times. The estimated time for it to be updated in our system can be found below.

Payment methods	Estimated time needed to reflect latest payment
GIRO (recurring) or credit/debit card (recurring) Note: Any payment made after the payment due date will be reflected in your next bill statement.	2 working days after due date
My Singtel app My Account PayNow Dash app	Immediately
AXS Internet banking At 7-Eleven	1 working day
By cheque via post With effect from 31 Jan 2024, we will cease cheque payment.	7 working days

You can also track payments via My Account Payment History, example listed below.

Example screenshot of Payment History on Singtel My Account

View full list of available bill payment methods and what to expect. (e.g. how to know when your GIRO has been successfully activated).

Payment not reflected