Mobile Postpaid Support

Mobile Line Nomination can be made online at Mobile Line Nomination.

Mobile Line Nomination is only available for:

• Fibre Entertainment Bundle
• Fibre Entertainment Bundle+
• Fibre Home Bundle

For postpaid mobile plans, visit My Account and select ‘Transfer Ownership’. The other party must have an OnePass account to make the transfer.

For all other services, visit any Singtel Shop to make the transfer. Both parties must be present with personal identification documents.

Both parties will need to bring their original personal identification documents for a transfer of ownership.

If the transferee is a foreigner, they will also need:

• Employment Pass or S-Pass with at least 6 months validity to the date of expiry
• Work Permit/Social or Dependent Pass with at least 12 months validity to the date of expiry
• Purchase Agreement/Tenancy Letter (with proof of occupancy for more than 6 months)
• Passport

When signing up for a postpaid mobile plan at Singtelshop.com or at any Singtel Shop, you can opt to retain your existing mobile number when prompted to choose a number.

You may experience a service disruption on the day of the port-in, however Singtel will try to minimize the inconvenience by only provisioning the port-in during off-peak hours. An SMS notification will be sent to inform you of the date of your port-in.

You can check your outstanding balance through one of the following:

• My Account
  Login to your account and view the balance amount on the Summary page.
• My Singtel app
  Check under Bills tab for outstanding balance and due date.

To use your Singtel postpaid mobile line while overseas, you must first subscribe to either AutoRoam or activate Pay-As-U-Roam, after which you can subscribe to SMSVoiceRoam and DataRoam Plans for value roaming options.

Subscribe to these roaming add-ons via:

• My Account
• My Singtel app

You might have unexpected roaming charges due to the following:

• You may have unknowingly accessed content that needs an internet connection through data roaming.
• If you were on a data roaming plan, you might have switched to a non-preferred network automatically. To prevent this in future, change your network settings to manual selection in your phone’s settings.

Yes, there will be charges incurred for receiving and making calls overseas. Visit Roaming Rates to find out about roaming rates for your destination.

Alternatively, do check out Singtel's SMSVoiceRoam Plans to enjoy cost savings.

Any of the following Singtel IDD services allow you to make an overseas call from Singapore:

• v019
  Overseas calls at attractive low rates
• IDD 001
  High call quality at reasonable rates

These calling services are available at your convenience and do not require subscription, but need to be activated for your line.

Call 1688 (or +65 6235 1688 if calling from overseas) immediately to report the loss. The mobile line will be temporarily disconnected to prevent unauthorised calls. Please pick up your replacement SIM card within 30 days at any Singtel shop or self-service kiosk, otherwise a contractual surcharge is applicable.

To view the locations of our Singtel shops and self-service kiosks, please visit Store Locator.