Activate and use new SIM card/eSIM

You have to receive your device first before you can install and activate your eSIM.

Refer to your eSIM email and follow these steps:

1. Install eSIM on your preferred device. (For iOS devices, if you're stuck at the "Activate eSIM" screen, leave the page first and go to step 2.)

2. Activate your eSIM via My Singtel app. Your eSIM will be ready for use after 30 minutes.

3. After connection is lost on your old SIM, make sure your new eSIM is toggled On in device settings.

4. Restart your device.

Refer to your eSIM email and follow these steps:

1. Install eSIM on your preferred device within 30 minutes of receiving your eSIM. Your current SIM will be deactivated 30 minutes after you get your new eSIM. (For iOS devices, if you're stuck at the "Activate eSIM" screen, leave the page first and go to step 2.)

2. After connection is lost on your old SIM, make sure your new eSIM is toggled On in device settings.

3. Restart your device.

Refer to your eSIM email and follow these steps:

1. Install eSIM on your preferred device. (For iOS devices, if you're stuck at the "Activate eSIM" screen, leave the page first and go to step 2.)

2. Wait for your eSIM to be activated. 

Bought a device? Your eSIM will be ready for use 30 minutes after device delivery.

Otherwise, your eSIM will be ready for use 30 minutes after receiving it.

3. Make sure your new eSIM is toggled On in device settings.

4. Restart your device.

Refer to your eSIM email and follow these steps:

1. Install eSIM on your preferred device. (For iOS devices, if you're stuck at the "Activate eSIM" screen, leave the page first and go to step 2.)

2. Wait for port-in to be completed. You'll receive SMS updates on your port-in status. 

Bought a device? Port-in will be scheduled after device delivery.

3. After port-in completes, make sure your new eSIM is toggled On in device settings.

4. Restart your device.

Refer to your eSIM email and follow these steps:

1. Install eSIM on your preferred device. (For iOS devices, if you're stuck at the "Activate eSIM" screen, leave the page first and go to step 2.)

2. Wait for port-in to be completed. You'll receive SMS updates on your port-in status. 

Bought a device? Your eSIM will be ready for use 30 minutes after device delivery. 

Otherwise, your eSIM will be ready for use 30 minutes after receiving it.

3. After port-in completes, make sure your new eSIM is toggled On in device settings.

4. Restart your device.