Receive "eSIM cannot be added" message on iOS device

This could happen when you have previously installed the eSIM on a device, and the link cannot be reused.

Need this eSIM to be installed on a different device? Chat with us to get a new one. Charges apply.

If you've installed your eSIM but still don't have network connection, try these troubleshooting steps instead. It's also possible that your eSIM line has not been activated yet — check if the following scenarios apply to you.