Install eSIM on device

Make sure you have stable internet connection first before you start with installation.

Using a tablet? Install your eSIM via QR code.

Installing via My Singtel App

1. Open your eSIM email in the mobile device you want to install your eSIM in.

2. Scroll down to "Step 2: Install your eSIM" and click on "Install eSIM" button.

3. You'll be directed to My Singtel App loading screen with your unique eSIM code.

4. Follow the steps to install your eSIM.

5. Tap Continue to start eSIM installation.

If you're stuck on this screen, learn more about possible reasons why.

6. Label your new eSIM (device-dependant).

If you already have an existing SIM in your device, you'll see the option to label your mobile lines. Give your new eSIM a name so you can identify it.

Important to note: Your current SIM will show up on the top, while your new eSIM will show up at the bottom.

7. Choose your default mobile line.

Tap on the line you want to set as your default. This will be the number you make calls and send texts from. Then, tap Continue.

8. Choose which mobile line you want to use with iMessage and FaceTime.

Tap on the number you want to use iMessage and FaceTime with. You can choose either or both numbers. Then tap Continue.

9. Choose which mobile line you want to use for mobile data.

Tap on the number you want to use for mobile data. Then, tap Continue.

10. You should see this page once you're done setting up your eSIM. If you want to change your default line settings in the future, you can find it in device settings: Settings > Mobile Service.

Make sure your new eSIM is toggled On.

11. Once eSIM is installed, you'll see the "eSIM installed" page in My Singtel App.