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Stuck at "activate eSIM" screen on iOS device

This happens when your eSIM has been successfully installed, but your line is not activated on your new eSIM yet. Leave the page first.

When this occurs, your eSIM should display as "Activating" under Settings > Mobile Service.

Stuck at activate eSIM screen on iOS device - Singtel eSIM

Some reasons for this:

1. You're recontracting with Singtel and switching to a new eSIM, but your line is still active on your current SIM.

Open

What to do:

Purchased in shop? Your eSIM will activate 30 minutes after you receive it via email. After lost of network on your old SIM, make sure your eSIM is turned on in device settings. Restart your device after.

Otherwise, activate your line via My Singtel app. Refer to your eSIM email for more details. Make sure your eSIM is turned on in device settings. Restart your device after.

2. You ported your line into Singtel, but we have yet to receive your line from your outgoing operator.

Open

What to do:

Wait for your port-in to be completed. Once port-in is completed, make sure your eSIM is turned on in device settings. Restart your device after.

3. You got a new line but are still waiting for your device to be delivered.

Open

What to do:

Wait to get your device first, then make sure your eSIM is turned on in device settings. Restart your device after.

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FAQ

When can I recontract my plan?

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How can I use my Singtel Mobile Postpaid line overseas?

To use your Singtel postpaid mobile line while overseas, you must first subscribe to either AutoRoam or activate Pay-As-U-Roam, after which you can subscribe to SMSVoiceRoam and DataRoam Plans for value roaming options.

Subscribe to these roaming add-ons via:

My Account
My Singtel app

Stuck at "activate eSIM" screen on iOS device

1. You're recontracting with Singtel and switching to a new eSIM, but your line is still active on your current SIM.

2. You ported your line into Singtel, but we have yet to receive your line from your outgoing operator.

3. You got a new line but are still waiting for your device to be delivered.

See also

Thank you for your feedback. Reach out below to get the help you need.

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