Receive "unable to activate eSIM" message on iOS device

What to do:

Purchased in shop? Your eSIM will activate 30 minutes after you receive it via email. After loss of network on your old SIM, make sure your eSIM is turned on in device settings. Restart your device after.

Otherwise, activate your line via My Singtel app. Refer to your eSIM email for more details. Make sure your eSIM is turned on in device settings. Restart your device after.

What to do:

Wait for your port-in to be completed. Once port-in is completed, make sure your eSIM is turned on in device settings. Restart your device after.

What to do:

Wait to get your device first, then make sure your eSIM is turned on in device settings. Restart your device after.