Why can’t I send MMS even though it has been working well previously?
MMS service has ceased from 16 Nov ’21. However, please rest assured that you are still able to perform the usual call and SMS functions.
Why was MMS service ceased?
The use of MMS has been decreasing through the years due to the shift to other messaging applications such as WhatsApp, Telegram, WeChat etc, which support more functions and offers better capability in sharing multi-media files.
Am I able to send MMS after the closure date?
No, you will be unable to successfully send MMS after the closure date. Depending on your phone model & configuration, your phone may attempt to resend the MMS periodically, but it will no longer be supported and you will subsequently receive error prompts for each failed attempt.
Why did my recipient not receive the MMS I sent before 16 Nov ’21?
Instances such as when the recipient's phone was turned off, not connected to mobile data or out of coverage might result in the MMS not being delivered to the recipient. In which case, all undelivered MMS has been deleted when MMS service ceased from 16 Nov '21.
Has Roaming MMS ceased as well?
Roaming MMS has ceased from 16 Nov ’21 and you are no longer able to send Roaming MMS. However, you will still be able to connect to the network of our preferred partners overseas to use data roaming, make calls & send SMSes.
Are there any recommended setting changes for MMS?
For Android:<ul><li>Go to Settings > Connections > Mobile Networks > Access Point Names<li>Tap on the selected APN setting, e.g. Singtel (Postpaid)<li>Set <b>“MMS proxy”</b> to (empty)<li>Set <b>“MMS port”</b> to (empty)<li>Exit</ul><p><img src="/content/dam/singtel/personal/support/mobile-postpaid/mms/MMSproxy.png" width="300px"></p>
