Unable to connect to mobile data

What can you do?

Check that mobile data is enabled

Open

For Android

1. Go to your device Settings.

2. Tap Connections and switch Flight mode on and off.

For Android users, go to device settings to check if your mobile data has been enabled. Tap on 'Connections' and switch 'Flight mode' on and off

3. Then scroll down and tap on Data usage. Check that your Mobile Data is enabled.

Next, scroll down and tap on Data usage. Check that your Mobile Data is enabled

For iOS

1. Go to your device Settings and switch Airplane Mode on and off.

For iOS users, go to device settings to check if your mobile data has been enabled. Switch 'Airplane mode' on and off

2. Scroll down to check that your Mobile Data is enabled.

3. If the above didn’t work, connect to the nearest available WiFi and see how to enable local data in My Singtel app. Alternatively, if you are on 5G network, check your network availability on the 5G coverage map.

Check your phone advance settings

Open

For Android

1. Restart your device.

2. Check that you have enabled Mobile Data in your device settings.

3. Go to your device Settings > Connections > Mobile Networks > Access Point Names (APN).

If APN is different, tap on the menu icon with 3 vertical dots, Reset to default and ensure the following is correct.

APN name: e-ideas
Password: 65ideas

For Android users, go to device settings, followed by 'Connections', 'Mobile Networks', 'Access Point Names (APN)'. If APN name is not 'e-ideas', tap on the menu icon with 3 vertical dots.

Next, tap on 'Reset to default' button to reset the device APN

For iOS

1. Restart your device.

2. Check that you have enabled Mobile Data in your device settings.

3. Go to your device Settings > Mobile Data > Mobile Data Network > APN.

Check to ensure the following is correct

APN name: e-ideas
Password: 65ideas

For Apple iOS users, go to device settings, 'Mobile Data', followed by 'Mobile Data Network' and 'APN'

Check your SIM card on another device

Open

Insert your SIM card into another device to test and restart it.

If your SIM card is working

Your device could be faulty. Contact your device manufacturer or MobileSwop team if you have subscribed to this service add-on.

If your SIM card is not working

Your SIM could be faulty. Visit any Singtel Shop or self-help kiosks to replace your SIM card for free. If the SIM card is damaged, a replacement fee of $21.80 (incl. of GST) will apply. Please bring along your original NRIC/FIN for verification.

Switch to 4G if 5G signal is intermittent

Open

For iOS

Go to Settings > Mobile Service > Mobile Data Options > Voice & Data > Select 4G

Switch from 5G to 4G network on iOS or iPhone – Singtel

For Samsung

Go to Settings > Connections > Mobile networks > Network mode > Select LTE/3G/2G (auto connect)

Switch from 5G to 4G network on Samsung phone or device – Singtel

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Unable to connect to mobile data

What can you do?

Check that mobile data is enabled

For Android

For iOS

Check your phone advance settings

For Android

For iOS

Check your SIM card on another device

Switch to 4G if 5G signal is intermittent

For iOS

For Samsung

See also

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