(A) If you are accessing your VoiceMail mailbox for the first time.

You will be prompted to set a pin before you can access your mailbox. Your pin should be a unique pin that is 6 digits, and is not easily identifiable. Please refrain from using your date of birth, home unit number or any other numbers that are easily identifiable to others.

(B) If you wish to change your VoiceMail mailbox pin, please follow these steps:

Step 1: Dial 1389 to access your VoiceMail mailbox and enter your current pin.

Step 2: At the main menu: Press 3 to change mailbox settings.

Step 3: Press 2 to set pin.

Step 4: Press 1 to change pin.

Step 5: Enter your new pin followed by # (the new pin should be 6 digits, and is not easily identifiable).

(C) If you have forgotten your VoiceMail mailbox pin and would like to reset it.

Please call 1688 to seek assistance to reset your pin. Our customer representative will reset your pin and inform you of your new pin. You are strongly encouraged to perform the steps in (B) to change your mailbox pin immediately. 

Note: SMS will be sent to notify users on 3 failed PIN entry attempts. 
 

Terms and Conditions