Manage your services with My Singtel App
Manage your services with My Singtel App
Black or blue TV screen
TV may be switched off or on an incorrect HDMI input.
Stuck on TV loading screen
Set-top box is still connecting to network devices.
Unsuccessful start up TV screen
There is loss of connection between set-top box and network devices.
Red cross on TV screen
Set-top box might be faulty.
Singtel TV service currently unavailable message
(Code 5)
TV service is not activated
TV is not HDMI/HDCP supported message
(Code 50)
TV cannot display video service over HDMI connection.
System error message
(Code 150)
There is loss of connection between set-top box and network devices.
Screen freeze for all channels
There is loss of network packet between the set-top box and network devices
