Leading insurer adopts automation, boosting engagement across diverse customer segments.

Overview

Operating in 18 markets, a prominent health and life insurance group serves a diverse customer base. They're enhancing their communication strategy to ensure clear, tailored, and engaging messages, aligning with their goal to effectively reach their extensive customer landscape across markets.

Business Challenge

The organisation faced several challenges including the need to streamline database availability monitoring and outage response, improved feedback collection from agents, clients, staff, and policy sign-ups, and the transition from outdated paper-based delivery to modern digital notifications for services in the Life Ops team.

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Innovate a business continuity plan at ease for a banking establishment.

Overview

A prestigious financial establishment, well-known for its extensive array of banking services, investment options, and state-of-the-art digital solutions, was actively seeking alternatives to enhance and fortify their current business continuity process. Acknowledging the critical significance of smooth operations, the financial institution was deeply committed to refining its process to guarantee seamless communication in the event of a crisis. 

Business Challenge

The organisation encountered several challenges, one of which was the absence of an efficient means for promptly engaging senior stakeholders in discussions during unanticipated business continuity exercises. This gap in communication could result in unnecessary delays during emergency situations.

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