FAQ

With 3G Closure, voice calls will be made over a 4G LTE Network (VoLTE). You may not be able to make or receive calls if you turn off Local Data with Singtel.

No. It will not incur data charges or deduct from your data bundle. It will be charged at prevailing voice rates. However, VoLTE calls require local data to be turned on with Singtel, and you may be charged for data charges for usage beyond the VoLTE calls.

You can turn off mobile data on your mobile phone. You will be able to make and receive VoLTE call even if mobile data is turned off on your phone.

For iPhone and other iOS devices: Go to Settings > Mobile Services > Mobile Data (toggle button)

For Android devices:

• Samsung: Go to phone settings > connection > data usage > mobile data (toggle button)
• Other Androids: Go to phone settings > mobile network > mobile data (toggle button)

You may notice a small amount of data traffic even after switching off data on your handset. This data traffic comes from your handset connecting to the network, and is unavoidable if you are using a mobile phone. Prepaid customers are encouraged to top up with a data plan to avoid pay-per-use data charges being deducted from your Main Account.

Click here to find out more

The mentioned networks are strictly for roaming data only.

To make voice calls (non-VoLTE), please manually select the following networks in your phone setting:

• T-Mobile in USA
• Softbank in Japan