Here's how a typical set-up would look like at our homes. Please take some time to locate your Optical Network Terminal (B) and Router (C). If you're a Singtel TV subscriber, look for your Set-top Box (D) as well before moving on to the troubleshooting steps below.

*The devices and their placement might differ from the example graphic.

Is your phone connected to your ONT (B) or Router (C)