FAQs

How do I check the balance on my hi!SIM Card (including Data bundle)?
<p>You can check your hi!SIM Card balance via any of the following:</p><ul><li>hi!App</li><li>Calling 1800-482-2800</a>
How can I purchase a top-up plan or top-up the value on my Prepaid Card?
<p>Download <a href="https://www.singtel.com/hiapp"/>hi!App</a> app</li> to buy a Prepaid top-up, check balance, and track your usage.</p><br>Alternatively, you can also visit these outlets conveniently located all over Singapore:<ul><li>Singtel shops</li><li>Singtel Exclusive Retailer</li><li>Convenience Stores: 7-Eleven, Cheers</li><li>Self-service Automated Kiosks/Machines: AXS, SAM, DBS/POSB ATM and many more</li></ul>

How can I make a top-up to my prepaid card while overseas?
<p>You will need to buy & activate a hi!Dataroam pack to use your Prepaid card while overseas.</p><p>Download <a href="https://www.singtel.com/hiapp"/>hi!App</a> app</li> to buy a hi!Dataroam plan before you travel.</p><p>You may activate the hi!Dataroam pack in Singapore or when you arrive at your destination. Ensure that APN is set to ‘hicard’ and <a href="https://www.singtel.com/personal/products-services/mobile/prepaid-plans/prepaiddataroam"/>preferred network operator</a> is selected.</p>
How can I make calls from my prepaid card while I am overseas?
<p>Please buy and activate a hi!Dataroam pack and use your preferred mobile application to make and receive calls using your prepaid card while overseas.</p><br><p>Please note:</p><ul><li>Availability of incoming calls while roaming is dependent on 3G network availability in the roaming country.</li><li>Outgoing roaming calls from overseas is not supported.</li></ul>
How can I use data on my Prepaid Mobile line while I am overseas?
<p>You will need to buy a top-up that includes roaming data to stay connected when overseas.</p><p>Visit <a href="https://www.singtel.com/hiapp"/>hi!App</a> app to buy a roaming data plan.</p>
How can I activate my hi!DataRoam plan?
<p>hi!DataRoam packs will now be instantly activated upon purchase.</p><br><p>You will no longer be required to manually activate the hi!DataRoam packs before travelling.</p><br><p>The validity period of the hi!Datapacks will start at time of purchase and expire according to the validity of the respective packs.</p>
How can I send an SMS from my prepaid card while I am overseas?
<p>To send and receive messages while roaming, you should buy and activate a roaming plan, and use your preferred mobile messaging app.</p><br><p>Please note:</p><ul><li>Availability of incoming SMS while roaming is dependent on 3G network availability in the roaming country.</li><li>Outgoing roaming SMS from overseas is not supported.</li></ul>

How do I make an overseas call from Singapore on my Prepaid card?
<p>To make an overseas call, dial 019[Country Code][Area Code][Tel No]. View the rates at <a href="/content/dam/singtel/personal/products-services/mobile/prepaid-plans/prepaid-plans-webpage/04-Rates%2022Jun22.pdf" target="_blank">Overseas Call Rates</a>.</p><p>For higher call quality, use IDD 001. To do so dial +[Country Code][Area Code][Tel No]. View the rates at <a href=/business/products-services/voice-collaboration/international-calling/idd-001.html>IDD 001</a>.</p>

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