Prepaid Support

You can check your hi!SIM Card balance via any of the following:

• hi!App
• Calling 1800-482-2800

Download hi!App app to buy a Prepaid top-up, check balance, and track your usage.

• Singtel shops
• Singtel Exclusive Retailer
• Convenience Stores: 7-Eleven, Cheers
• Self-service Automated Kiosks/Machines: AXS, SAM, DBS/POSB ATM and many more

You will need to buy & activate a hi!Dataroam pack to use your Prepaid card while overseas.

Download hi!App app to buy a hi!Dataroam plan before you travel.

You may activate the hi!Dataroam pack in Singapore or when you arrive at your destination. Ensure that APN is set to ‘hicard’ and preferred network operator is selected.

Please buy and activate a hi!Dataroam pack and use your preferred mobile application to make and receive calls using your prepaid card while overseas.

Please note:

• Availability of incoming calls while roaming is dependent on 3G network availability in the roaming country.
• Outgoing roaming calls from overseas is not supported.

You will need to buy a top-up that includes roaming data to stay connected when overseas.

Visit hi!App app to buy a roaming data plan.

hi!DataRoam packs will now be instantly activated upon purchase.

You will no longer be required to manually activate the hi!DataRoam packs before travelling.

The validity period of the hi!Datapacks will start at time of purchase and expire according to the validity of the respective packs.

To send and receive messages while roaming, you should buy and activate a roaming plan, and use your preferred mobile messaging app.

Please note:

• Availability of incoming SMS while roaming is dependent on 3G network availability in the roaming country.
• Outgoing roaming SMS from overseas is not supported.

To make an overseas call, dial 019[Country Code][Area Code][Tel No]. View the rates at Overseas Call Rates.

For higher call quality, use IDD 001. To do so dial +[Country Code][Area Code][Tel No]. View the rates at IDD 001.