Singnet FAQ | Singtel Support

Security

I used to be able to log in to my Singnet email account with just my Singnet ID and password. Why is there a need for a mobile number now?
As part of our ongoing efforts to bring you a more secure login experience and safeguard your personal data, we have enhanced our security log-ins and added multi-factor authentication to the SingNet Email portal. To protect your account against unauthorised use, a valid mobile number is required as part of our enhanced multi-factor authentication system to ensure that access is given only to the rightful owner of the account.
I am already using an alternative email to receive my One Time Pin (OTP). Why do I need to add a mobile number now?
Due to updated new security guidelines, addition of a valid mobile number is now mandatory, even if you prefer to use your alternative email to receive OTP. After the addition of a verified mobile number, you’ll still be able to continue using your alternative email to receive the OTP if you prefer.
Can I use an overseas mobile number to receive my One Time Pin (OTP)?
We do not support the use of international mobile numbers as an alternative mobile number for receiving OTP. Use a Singapore registered mobile number instead.
Is there another way for me to verify my identity other than an SMS OTP?
You may also verify your login via an email OTP if you have already listed an alternative email in the SingNet portal. However, you will still be required to add a valid mobile number as part of our updated security policies.

Account Update

What is the SingNet email/OnePass account refresh exercise?
We've recently upgraded our systems to enhance the security of your accounts with Singtel. As part of this change, we’re no longer allowing SingNet email accounts to log in to Singtel OnePass services. For OnePass login, you’ll need to log in using alternative emails or mobile numbers linked to your OnePass account. You may also use SingPass if you’re the main account holder. For SingNet email login at MyPortal, you can continue to use your SingNet email ID as the login ID.
Why am I asked to reset my SingNet email password?
Your SingNet email credentials were migrated as part of the security enhancements and hence, we require you to reset your password to match our new security policies. This will be a one-time exercise. After you reset your password, make sure to use this updated password for all platforms using this SingNet email.
Why am I asked to reset my OnePass password?
You’ve previously linked your SingNet email credentials to OnePass. Because of this security upgrade, we require you to reset your OnePass password to match our new security policies. This will be a one-time exercise.
Why do I need to add an alternative email or mobile number after I reset my OnePass password successfully?
As part of the SingNet email/OnePass account refresh exercise to enhance account security, we’re no longer allowing SingNet email accounts to log in to Singtel OnePass services. If your current primary email is a SingNet email, or you don’t have an alternative email or mobile number linked to OnePass, you will need to add one. This will be used as your 2FA authentication to receive One Time Pin (OTP) for future logins.
What if I forgot or no longer have access to my alternative email or mobile number that was registered with Singtel?
For help, reach out to us at <a href="https://singtel.com/help.">here</a>

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