As part of our ongoing efforts to bring you a more secure login experience and safeguard your personal data, we have enhanced our security log-ins and added multi-factor authentication to the SingNet Email portal. To protect your account against unauthorised use, a valid mobile number is required as part of our enhanced multi-factor authentication system to ensure that access is given only to the rightful owner of the account.

Due to updated new security guidelines, addition of a valid mobile number is now mandatory, even if you prefer to use your alternative email to receive OTP. After the addition of a verified mobile number, you’ll still be able to continue using your alternative email to receive the OTP if you prefer.

We do not support the use of international mobile numbers as an alternative mobile number for receiving OTP. Use a Singapore registered mobile number instead.

You can only verify your login via SMS OTP at the moment as part of our updated security policies.

We've recently upgraded our systems to enhance the security of your accounts with Singtel.

As part of this change, we’re no longer allowing SingNet email accounts to log in to Singtel OnePass services.

For OnePass login, you’ll need to log in using alternative emails or mobile numbers linked to your OnePass account. You may also use SingPass if you’re the main account holder.

For SingNet email login at MyPortal, you can continue to use your SingNet email ID as the login ID.

Your SingNet email credentials were migrated as part of the security enhancements and hence, we require you to reset your password to match our new security policies. This will be a one-time exercise.

After you reset your password, make sure to use this updated password for all platforms using this SingNet email.

You’ve previously linked your SingNet email credentials to OnePass. Because of this security upgrade, we require you to reset your OnePass password to match our new security policies. This will be a one-time exercise.

You may visit MyPortal and tap on "Have trouble logging in?" to change or update your password.

As part of the SingNet email/OnePass account refresh exercise, if your current primary email is a SingNet email, or you don’t have an alternative email or mobile number linked to OnePass, you’ll need to add one.

For the time being, SingNet email is not supported as a primary or alternative email for login and verification.

Your mobile number will be used as your 2FA authentication to receive OTPs for future logins.

For help, reach out to us at here