What are the different types of Special Numbers?
The types of Special Numbers include:<ul><li>Golden Numbers: There are 3 categories of Golden Numbers. GN1 numbers end with "XXXX". GN2 numbers end with "1818", "1288", "1388", "6688", etc. GN3 numbers end with "1234", "5678", "1628" or mirror numbers like "6ABC6ABC", "6ABB6ABB".<li>Alpha Numbers: Numbers that correspond to words. (E.g. 1800-SINGTEL.)<li>Diamond Numbers: Numbers that appear as “XXXABBA”, “XXXABBB”.<li>Choice Numbers: Numbers that appear as “XXXABCC”.</ul>
How do I sign up for a Fixed Line Special Number?
You may call our hotline 1688 or walk into any Singtel Shop to enquire about the availability of a number and make your purchase.
Can I retain the Special Number and activate it later?
You are advised to activate the Number within a period of 30 days from the date of purchase. You can also reserve the Number for up to 12 months, subject to a monthly reservation fee.
How long does it take to activate the Special Number?
With an existing Home Line / Home Digital Line service, you can select a date to activate the newly purchased Special Number within 14 days of purchase. If you do not have an existing line with us, you may call 1609 or visit any Singtel Shop to sign up.
Can I keep my Special Number for life after the one-time payment?
Yes, you can keep the Special Number for life and there is no subsequent charge beyond the one-time payment. <br><br>For more details, please refer to the Terms & Conditions <a href="/content/dam/singtel/personal/support/telephony/Terms%20and%20Conditions%20for%20Special%20Numbers.pdf">here</a>.
Can I transfer the ownership of my Special Number?
A written request for the transfer of ownership is required, subject to Singtel’s approval.<br><br> For more details, please refer to the Terms & Conditions <a href="/content/dam/singtel/personal/support/telephony/Terms%20and%20Conditions%20for%20Special%20Numbers.pdf">here</a>.
Who is eligible to purchase the Golden/Special Number from Singtel?
All new customers and existing Singtel customers are eligible to purchase Golden/Special Number from Singtel.
Where can I check the availability of Singtel Golden Numbers?
You may call the hotline to check on the availability of the Golden Numbers.
Is there any promotion or discount on the Golden Numbers for the GN1 and GN2 category?
There are no promotion or discount for Singtel Golden Numbers.
Can I swap a Special Number I have purchased for another Special Number?
Once payment is made for the Special number, no changes to the selected special number is allowed.
Can I reserve a Golden or Special Number before the purchase?
Yes. You can reserve a Golden Number for not more than 90 days. Reservation on the selected Golden number will be automatically released.
Will I receive a notification on the release of the Golden Number reservation?
As the system will cancel the reservation after 90 days, no notification will be sent.
Can I purchase numbers ending with ‘99’, ‘999’, ‘9999’ and ‘0000’?
Numbers ending with ‘9999’ and ‘0000’ are reserved for national interest use.<br><br>Numbers ending with ‘99’ and ‘999’ are reserved for operator’s test lines.
