Unable to Call
 

Unable to Make and/or Receive Calls

Here's how a typical set-up would look like at our homes. Please take some time to locate your Optical Network Terminal (B) and Router (C). If you're a Singtel TV subscriber, look for your Set-top Box (D) as well before moving on to the troubleshooting steps below.

Check typical internet layout to troubleshoot incoming and outgoing call issues
*The devices and their placement might differ from the example graphic.

 

Is your phone connected to your ONT (B) or Router (C)


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FAQ

  • 1.
    How do I change my home line number?
    To change the number of your Home Line or Home Digital Line, you can visit any Singtel Shop, or call 1688 to speak with a call agent. Charges will depend on the type of number that is being requested, and requests will take 3 working days to process. Only the registered account holder may write in to request a change of number, and all accounts must have no outstanding balance before the change of number is processed.
  • 2.
    I am going overseas for a few months. Can I temporarily suspend my Home Line or Home Digital Line?

    To suspend your line temporarily, please walk in to any of our Customer Service Counters to make your request.

    Your monthly telephone service and any value-added services subscriptions will continue while your line is temporarily suspended.