Purchase, set up and manage eSIM

What is eSIM? What are the benefits of getting an eSIM?
An eSIM, or embedded SIM, is a digital SIM card that is built into your device, removing the need for a physical SIM card. With an eSIM, your device can connect to a mobile network without the need for a physical SIM card. Benefits of using an eSIM over a physical SIM<ul><li>Allows multiple mobile lines to be held on a single device</li><li>Facilitates easy switching between different mobile lines</li><li>Seamless delivery via email</li>
Is my device eSIM-compatible?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/check-device-esim-compatibility" target="_self">Get started</a>
How do I purchase an eSIM or switch from a physical SIM to eSIM? How much does it cost?
Choose a phone plan and select eSIM as your SIM type. eSIM fee will be waived for all first-time users (new number, port-in, recontract). If your contract has not ended but you want to switch to an eSIM, this is chargeable at $10.90. 
After purchasing, how will I receive my eSIM?
Online purchase of eSIM with a device You’ll receive your eSIM via email after you have received your device. Online purchase of eSIM without a device You’ll receive your eSIM within 15 minutes via email.After that, follow the email instructions to <a href="/personal/support/mobile-postpaid/esim/install-esim-on-device.html">install your eSIM</a>.
I already have a physical SIM. Can I use it with an eSIM?
Yes, if your device supports dual-sim functionality. Most devices can accommodate up to 2 active mobile lines.
Can I retain my mobile number if I switch to a Singtel eSIM?
Yes, your mobile number will remain the same regardless of your SIM type.

How many eSIMs can I have on my device?
Most devices can accommodate at least 5 eSIMs, but you can only have 2 active mobile lines at a time. This includes combinations of physical SIM and eSIM, or 2 eSIMs. Important to note: Dual eSIM support is not widely available across most devices yet. Check with your device manufacturer to be sure.
How to label my eSIM and switch between multiple SIM profiles?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/label-esim-switch-between-sim-profiles" target="_self">Get started</a>
Can I install my eSIM on a second device or transfer my eSIM to another device?
No, the eSIM installation email you received is only valid for one-time use. This prevents unauthorised access to your eSIM. <a href="https://help.singtel.com/chat">Chat with us</a> to get another eSIM. Each replacement costs $10.90.
I lost my phone and need a replacement eSIM. What should I do?
<a href="https://help.singtel.com/chat">Chat with us</a> to suspend your line and request for a replacement eSIM. You’ll be able to retain the same mobile number.
Does a factory reset remove my eSIM?
No, you can exclude your eSIM from the factory reset.
How can I remove an eSIM from my device?
In your device settings, go to the Mobile Service/SIM Manager page. Select the eSIM you want to remove from the SIM profiles listed. Important to note: Your eSIM can only be installed once. If it is removed by accident, a replacement eSIM will cost $10.90.

Receive "unable to activate eSIM" message (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/unable-to-activate-esim-ios" target="_self">Get started</a>
Stuck at Activate eSIM screen (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/stuck-at-activate-esim-screen-ios" target="_self">Get started</a>
Have not received eSIM via email
Make sure to check your email's spam folder. If you're unsure which email your eSIM was sent to, check your Service Agreement form (sent to you via email). Online purchase of eSIM with a device You'll receive your eSIM via email when we are packing your order. Online purchase of eSIM without a device You'll receive your eSIM within 15 minutes via email. If you still have not received it after that, <a href="http://help.singtel.com/chat">chat with us</a>.
No mobile data, calls, or SMS on eSIM after successful activation
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/no-mobile-data-calls-sms-esim-after-activation" target="_self">Get started</a>
Receive "eSIM cannot be added" message (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/esim-cannot-be-added-ios" target="_self">Get started</a>
Receive "Unable to install eSIM" message on My Singtel app
<img src="/content/dam/singtel/personal/support/mobile-postpaid/esim/esim-troubleshooting/troubleshoot-6-unable-to-install-eSIM%403x.png" width="350" height="350"> This typically happens when you have already installed the eSIM on a device, and the link cannot be reused. If you need this eSIM to be installed on a different device, <a href="http://help.singtel.com/chat">chat with us</a> to request for a new eSIM. Charges apply. 
Receive "Your SIM is not supported" message (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/sim-not-supported-ios" target="_self">Get started</a>
Receive "Unable to complete cellular plan change" message (iOS)
<img src="/content/dam/singtel/personal/support/mobile-postpaid/esim/esim-troubleshooting/troubleshoot-8-unable-to-complete-cellular-plan-change%403x.png" width="350" height="350"> Make sure that you're installing your eSIM with a stable internet connection. Some tips: <ul><li>Avoid public WiFi networks</li><li>Switch off airplane mode</li>