Please note that these Terms and Conditions apply to enterprise customers only. For consumers, please visit https://www.singtel.com/personal/terms for the updated consumer terms and conditions.
Specific Terms and Conditions for Singtel Mobile
| 1. | Incorporation by reference | |
| In addition to the General Terms and Acceptable Use Policy (which terms and conditions are deemed incorporated by reference), the Customer shall be bound by the following Specific Terms and Conditions. | ||
| 2. |
Definitions and Interpretation | |
| 2.1 | In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:
"Acceptable Use Policy" means the guidelines for acceptable conduct and use of the Mobile Line Service located at the Singtel website at http://info.singtel.com/terms-mobile-aup including all subsequent revisions or amendments.
"Customer" means any person who applies for or subscribes for or utilises the Mobile Line Service.
"Device Agreement" means the contract entered into by a Customer when purchasing a Mobile Device.
"General Terms" means Singapore Telecommunications Limited's General Terms and Conditions of Service.
"Law" has the meaning set out in the General Terms and, for the avoidance of doubt, includes the Broadcasting (Class Licence) Notification and Broadcasting Act (Cap 28) including all amendments and revisions thereto from time to time in force and all rules and regulations made thereunder and the rules, regulations, codes of practice, guidelines and directions of the Media Development Authority of Singapore made under or pursuant to any law in force in the Republic of Singapore, including the Code of Practice for Market Conduct in the Provision of Mass Media Services.
"Minimum Device Period" means the minimum period for which the Customer must subscribe for the Mobile Line Service, as specified in Clause 3.2.
"Minimum Subscription Period" means the minimum period for which the Customer must subscribe for the Mobile Line Service, as specified in Clause 3.1.
"Mobile Device" means any mobile handset or other communications device with which the Customer will utilise the Mobile Line Service.
"Mobile Price Plan" means the post-paid price plan determined by Singtel Mobile from time to time.
"Mobile Line" means a telecommunications line for use to make or receive calls, or to send or receive material, from a mobile cellular phone or other wireless device.
"Mobile Line Service" means the provision and/or maintenance by Singtel Mobile of a Mobile Line and any additional services as may be offered or provided by Singtel Mobile. "Singtel Mobile" means Singtel Mobile Singapore Private Limited and its successors. |
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| 2.2 | The words and expressions used in these Specific Terms and Conditions, which are defined in the General Terms but are not defined in these Specific Terms and Conditions shall have the same meanings as defined in the General Terms unless the context otherwise requires. | |
| 2.3 | The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions. | |
| 3. | Duration of Mobile Line Service, Minimum Equipment Period and Termination | |
| 3.1 | The Minimum Subscription Period for the Mobile Line Service shall be:
(a) a period of three (3) months; or
(b) such other period as may be stipulated by Singtel Mobile as the Minimum Subscription Period before or when the Customer applies for the Mobile Line Service.
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| 3.2 | The Minimum Device Period shall be a period of twenty-four (24) months as determined by Singtel Mobile and stated in the Device Agreement. | |
| 3.3 | Upon expiry of the Minimum Subscription Period or the Minimum Equipment Period, the Mobile Line Service shall continue in force until terminated by the Customer or Singtel mobile in accordance with these Specific Terms and Conditions. Subject to Clause 3.3, Singtel Mobile or the Customer may terminate the Mobile Line Service by giving to the other not less than four (4) days’ prior written notice. | |
| 3.4 |
If the Mobile Line Service is terminated before the expiry of the Minimum Subscription Period by the Customer for any reason whatsoever, or by Singtel Mobile as a consequence of any breach by the Customer of any of the obligations or duties of the Customer then, despite any provision to the contrary in the General Terms, the Customer shall pay Singtel Mobile in the following manner:
(a) the difference between the Mobile Price Plan fee that Singtel Mobile would have imposed or charged the Customer for the Minimum Subscription Period, had the Mobile Line Service not been terminated prior to the expiry of the Minimum Subscription Period and the Mobile Price Plan subscription fee actually paid by the Customer; and
(b) the total amount payable by the Customer to Singtel Mobile as usage fees for the Mobile Line Service for the period during which the Mobile Line Service was subscribed by the Customer, or and any fees and/or charges that were discounted, waived or reduced by Singtel Mobile on the basis that the Customer had subscribed for, or would utilize, the Mobile Line Service for the Minimum Subscription Period may be reinstated and imposed by Singtel Mobile on the Customer retroactively as from the date of commencement of the Mobile Line Service.
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| 3.5 | If the Equipment Undertaking Agreement is terminated before the expiry of the Minimum Equipment Period by the Customer for any reason whatsoever, or by Singtel Mobile as a consequence of any breach by the Customer of any of the obligations or duties of the Customer then, notwithstanding any provision to the contrary in the General Terms, the Customer shall pay to Singtel Mobile a one-time early termination charge to be calculated in the manner stated in the Equipment Undertaking Agreement. | |
| 4. | Singtel Mobile's Management of Systems and Data | |
| Singtel Mobile reserves the right to manage and control access to any computer or other electronic or telecommunications system operated or used by Singtel Mobile or linked to any computer or other electronic or telecommunications system operated or used by Singtel Mobile and any data stored therein in a manner deemed appropriate by Singtel Mobile and to delete any data (whether belonging to, provided or stored by the Customer or otherwise), notwithstanding that such access and the storage of such data is a requirement or constitutes a part of the Mobile Line Service. | ||
| 5. | Mobile Price Plan | |
| 5.1 | The Customer shall not change the Mobile Price Plan any usage or fee plan applicable to the Service Mobile Line Service without first notifying Singtel Mobile of the proposed change in writing, or through such other means as may be specified by Singtel Mobile, and obtaining Singtel Mobile's written consent. Any change consented to by Singtel Mobile shall take effect on the date specified by Singtel Mobile or, in the absence of any such specification, within seven (7) days of the date of Singtel Mobile’s written consent. Early termination charge or other one-time charges shall apply for change or downgrade of Mobile Price Plan | |
| 5.2 | If the Mobile Price Plan fee is revised by Singtel Mobile at any time during the Minimum Subscription Period, then such revised fee shall not apply during the Minimum Subscription Period. The revised fee shall apply upon expiry of the Minimum Subscription Period. | |
| 6. | Use Of Mobile Line Service | |
| 6.1 | The Customer shall use, and shall procure that any person the Customer permits or allows to use the Mobile Line Service shall use, the Mobile Line Service in accordance with the Acceptable Use Policy and with such other guidelines, rules and requirements as Singtel Mobile may issue from time to time or any Law. | |
| 6.2 | The Customer acknowledges that a Mobile Price Plan or a separate value added service plan may carry a bundled local data usage capacity. If the Customer exceeds the monthly local data bundle capacity at anytime during the Customer’s monthly bill cycle, Singtel Mobile will, without any notification to the Customer, impose a speed limit of 64 Kbps on the Mobile Line Service until the end of the affected bill cycle. The speed limit will be lifted at the start of the next bill cycle of the Customer. | |
| 6.3 | To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, Free Local Data benefit on mobile applications for Singtel Music and Singtel Newsstand is conditional on fair usage by customers and is capped at 10GB per day. If the Customer exceeds 10GB, we will impose a speed limit of 1 Mbps. The speed limit will be lifted on the following day. | |
| 6.4 | The Customer acknowledges that use of Mobile Line Service is subject to the availability and/or coverage of local network from time to time which may be affected by various external factors. Singtel Mobile will use reasonable endeavours to provide a reliable local network but shall not be able to ensure that local network is available on an uninterrupted basis or coverage is adequate at all times. | |
| 7. | Consent to Use and Disclose Customer Information and Data | |
| The Customer agrees that Singtel Mobile shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with Clause 15 of the General Terms located at the Singtel website at http://www.singtel.com (or available from Singtel Mobile on written request). The Customer is entitled to withdraw such consent in the procedure as prescribed by Singtel Mobile from time to time. | ||
| 8. | General | |
| 8.1 | The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections conferred on Singtel Mobile under these Specific Terms and Conditions shall be additional to the rights and protections conferred on Singtel Mobile under the General Terms and any other terms and conditions agreed or accepted by the Customer. | |
| 8.2 | Any Clause in the General Terms, these Specific Terms and Conditions, or any other terms and conditions as may be agreed or accepted by the Customer, that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law. | |
| 8.3 | Singtel Mobile reserves the right to alter, modify, add to or otherwise vary these Specific Terms and Conditions from time to time by notice to the Customer in such manner as Singtel Mobile deems appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use the Mobile Line Service after such notice, the Customer shall be deemed to have accepted the amendments.
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