1.

Definition and Interpretation

1.1

 In these Specific Terms and Conditions, the following words and expressions shall have the following meanings: 
 "Activation" in relation to any Facility means:

 the actions required to be taken by Singtel (with respect to the telecommunications network operated and maintained  by Singtel) after the completion of Installation in order that the Customer can begin to utilise the Facility; or

 the actions required to be taken by Singtel (with respect to the telecommunications network operated and maintained  by Singtel, including any cable or wiring installed by Singtel at the Stipulated Premises) after Singtel's receipt of the  Customer's report to Singtel of any fault in or failure of the Facility in order that the Customer can resume utilizing the  Facility,

 but shall not include actions to rectify any incompatibility of or defects or deficiencies in any equipment, software,  cable or thing not owned, operated or maintained by Singtel;

 "Customer" means any person who applies for or subscribes for or utilises the Service;

 "Facility" means any telecommunications service or facility which Singtel has agreed to make available to the Customer  (on application of the Customer) through the use of the Line;

 "General Terms" means Singapore Telecommunications Limited's General Terms and Conditions of Service;

 "Installation" means the installation of the Line at the Stipulated Premises, including the provision of required cables  and wiring, from Singtel's network interface point situated outside the Stipulated Premises to the Stipulated Premises;

 "Line" means a telecommunications line to which a telephone may be connected for voice calls or facsimile  transmissions to be made or received;

 "Maintenance" means the inspection, repair and, where necessary, replacement of the cables, wires and socket(s)  constituting the Line installed by Singtel;

 "Service" means the provision, installation and maintenance by Singtel of a Line at the Stipulated Premises for  telephone calls to be made or received at the Stipulated Premises;

 "Stipulated Premises" means the premises stated in the Customer's application to Singtel for the Service as the  premises at which the Service is required or such other premises as may be approved in writing by Singtel;

 "Working Day" means any day which is not a Saturday, Sunday or public holiday in Singapore.

1.2

 The words and expressions used in these Specific Terms and Conditions, which are defined in the General Terms but  are not defined in these Specific Terms and Conditions shall have the same meanings as defined in the General Terms  unless the context otherwise requires.

1.3

 The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be  referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.

2

 Installation and Cabling

2.1

 The Line shall be installed by Singtel at the Stipulated Premises. The Customer shall not install any Line without the  prior written consent of Singtel.

2.2

 The Service does not include the provision or installation by Singtel at the Stipulated Premises of any equipment  (including any telephone) required for the Customer to make or receive calls or derive any other benefit from the Line  in the absence of any express written agreement by Singtel to provide any such equipment. Any and all such  equipment shall be provided by the Customer at the Customer's expense.

2.3

 Singtel shall, in its sole discretion, decide on the route of the wiring or cabling in the Stipulated Premises for  installation of the Line and Singtel shall not be required to utilise any trunking or conduits provided by the Customer  for the purpose.

2.4

 In the event that Singtel is of the opinion that the installation of the Line at the Stipulated Premises would require,  involve or incur: 
 any risk of injury to any person;

 any risk of injury to any person;

 the use of equipment which is not commonly used in the installation of a Line;

 the relocation of any structure, fixture or fitting at the Stipulated Premises; or

 costs, expenses or manpower resources which exceeds the amount usually required on the part of Singtel for the  installation of a Line,

 Singtel may decline to install the Line or impose such conditions (including the provision of equipment or the  payment of any charges or reimbursement of expenses by the Customer) as it may consider appropriate and defer the  installation of the Line and the provision the Service to the Customer until after all such conditions have been fulfilled.

2.5

 Where the Customer is not the owner of the Stipulated Premises, the Customer shall obtain such approval and consent  from the owner thereof for the installation or relocation of the Line and the work required to be carried out by Singtel  for the purpose and shall indemnify Singtel in respect of any and all claims against Singtel in respect of any and all  work carried out by Singtel for the installation or relocation at the Stipulated Premises of the Line or any equipment  relating to the Service.

2.6

 The Customer shall provide all internal wiring and sockets within the Stipulated Premises according to IDA's and  Singtel's specifications and guidelines required for the purpose of the installation of the Line. Where Singtel is  requested to provide any such internal wiring or sockets, the Customer shall pay Singtel the charges imposed by  Singtel therefor.

3

 Removal or Relocation

3.1

 The Customer shall procure that any Line installed by Singtel at the Stipulated Premises is not removed or relocated  (whether within or outside the Stipulated Premises) without Singtel's prior written consent.

3.2

 Singtel shall not be obliged to remove and reinstall the Line to any other premises unless it has agreed to do so and  the Customer has agreed to pay such charges as may be imposed by Singtel therefor.

3.3

 The Customer shall indemnify Singtel against all costs and expenses incurred in removing and/or relocating the  installation of the Line or any cable or posts used for the Service in the event any owner or occupier of any property  through, under, over across, in or upon which such Line or cable or posts are placed, requests such removal or  relocation.

4

 Suspension and Termination

4.1

 Singtel shall be entitled to terminate the Service at any time if: 
 the Stipulated Premises is declared to be unsafe by the relevant governmental authority; or

 in the opinion of Singtel, the Customer intends to cease or has ceased using or occupying the Stipulated Premises.

4.2

 If Singtel shall at any time be unable to obtain or maintain any licence, wayleave, permission, or easement necessary  for the provision or maintenance of the Service, Singtel may, by notice in writing to the Customer, terminate the  Service as from the date of such notice.

4.3

 Either Singtel or the Customer may terminate the Service at any time by giving to the other not less than seven (7)  days' prior written notice of such intention to terminate.

5

 Service Guarantee

5.1

 In the event that: 
 the date for the first appointment for Singtel's personnel to effect Installation or Maintenance shall fall within the  respective periods set out herein, in the absence of any request by the Customer to the contrary or deferment or  cancellation thereof by the Customer:

 for Installation, within five (5) Working Days after Singtel's receipt of the Customer's request for the appointment; and

 for Maintenance, within three (3) days after Singtel's receipt of the Customer's request for the appointment; or

 the Activation of any Facility is not effected within the respective periods set out herein after Singtel's approval of the  Customer's application for the Facility or the completion of the Installation, whichever shall last occur, in the absence  of any request by the Customer to the contrary or deferment or cancellation thereof by the Customer:

 for international direct dial, within the next Working Day; and

 for call waiting or call transfer, within three Working Days; or

 the Activation of any Facility is not effected within the respective periods set out herein after Singtel's receipt of the  Customer's report of any fault in or failure of the Facility:

 where such report is received before 2 pm of any Working Day, within the same Working Day; and

 where such report is received after 2 pm of any Working Day, before noon of the next Working Day,

 for each Working Day of delay on the part of Singtel, the Customer shall, subject to compliance with the provisions of  Clause 5.2, be granted a waiver of one month's local telephone call charges of Singtel in respect of the Line Provided  Nevertheless that the total amount of charges which may be waived by virtue of this Clause 5.1 shall not in any event  exceed six months' local telephone call charges of Singtel in respect of the Line and that no amount shall be waived  in respect of any delay caused by any failure (for any reason whatsoever) of Singtel personnel to gain access to the  Stipulated Premises at the time of their visit thereto to carry out any inspection and/or work required for Activation or  to make any appointment with the Customer for such visit for the purpose to take place at the time selected by  Singtel. The charges to be waived shall be the local telephone call charges of Singtel in respect of the Line for the  calendar month(s) following the date of submission of the Customer's claim to Singtel under Clause 5.2.

5.2

 The Customer shall submit to Singtel a claim for waiver of telephone call charges under Clause 5.1 within fourteen  (14) days after the first Working Day following the latest date by which such appointment or Activation is by Clause  5.1 to occur.

5.3

 Save as expressly set out herein: 
 nothing herein shall be construed to impose any obligation on Singtel to commence, carry out or complete any  Installation, Maintenance or Activation within any time; and

 Singtel shall not be liable to the Customer for any loss, damage or inconvenience incurred or suffered arising from any  delay on the part of Singtel in the provision of any Service or in undertaking Installation, Activation or Maintenance.

6

 Consent to Use and Disclose Customer Information and Data 
 The Customer agrees that Singtel shall be entitled to use or disclose any information or data disclosed by the  Customer in accordance with Clause 15 of the General Terms and Conditions in the current edition of the Singapore  Phone Book and in the Singtel website at www.singtel.com. The Customer is entitled to withdraw such consent in the  procedure as prescribed by Singtel from time to time.

7

 General 
 The Customer shall be bound by and shall fully observe and comply with all the General Terms and Conditions as well  as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections  conferred on Singtel under these Terms and Conditions shall be additional to the rights and protections conferred on  Singtel under the General Terms and Conditions and any other terms and conditions agreed or accepted by the  Customer.