Trending topics

Install eSIM on device

Change to or request a new eSIM

Track or change order delivery/collection appointment
 

Activating and using new SIM
 

Access to Service Agreement forms​
 

Check recontract eligibility
 

Check for my Singtel vouchers
 

Activate Broadband add-ons
 

Unsubscribe from Mobile add-ons
 

Unsubscribe from Broadband add-ons

Cancel TV pack

Collection of equipment and premium

  Broadband

Unable to connect to Internet

Improve slow internet speed

Connecting the Singtel wireless residential gateway (router) to Singtel Mobile network

Change WiFi network name and password

How do I download the latest firmware?

Security Feedback


   Singtel TV

Unable to view Singtel TV

Screen freeze for all channels

Singtel TV remote control not working


   Home Digital Line

Unable to make or receive telephone calls


   Mobile

eSIM troubleshooting

Avoid unintended roaming charges

Check local data usage

Unable to make outgoing mobile calls

Unable to receive incoming mobile calls 

Unable to connect to mobile data

Change my Singtel installation and relocation appointment
 

Change my Singtel service maintenance appointment
 

Relocate my services
 

E-waste recycling FAQ
 

Fiber Optics Installation and Maintenance Course

View detailed bill charges​
 

Bill is higher than usual​
 

Bill payment methods​

Payment not reflected
 

Request for eBill or paper bill  
 

Reminder charges or late payment fees ​
 

Service suspended due to late payment

Avoid unintended roaming charges

Activate and manage roaming

Unable to use roaming service

Transfer of account and service ownership

Suspend or resume services

Update billing address and personal information

Singnet FAQ

 

Manage your account anytime
 

Download hi!App to:
1. Check balance and card expiry
2. Top up, buy data/IDD plans and more
3. Earn and redeem hi!Rewards
4. Enjoy exclusive deals

  

More ways to top up

Self-service

• Singtel Dash app
• My Singtel app
• POSB Jolly app
• AXS/SAM Kiosks
• DBS/POSB/OCBC ATMs

Convenience stores

• 7-Eleven
• Cheers
• Sheng Shiong Supermarket

See shop opening hours

 

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